The scope and availability of Canon's MPS offering will vary on a case‐by‐case basis. Canon's capabilities will depend on the local service providers and the models in question and will be addressed with each customer through a detailed Statement of Work. MPS Service Offerings may include:

  1. Free Initial Assessment ‐ which shall include the following:
    1. Document workflow
    2. Identification of Service, Supplies, and parts
    3. Current output
    4. Total Cost of Ownership (TCO)
    5. Employee to Device ratio
    6. Preliminary estimated cost savings

  2. Implementation ‐ which shall consist of the following:
    1. Plan Development
    2. Hardware and Software Installation and Set‐up for remote management/MPS account management software

  3. Remote Device Monitoring ‐ which shall include the following:
    1. Job Accounting
    2. Automated Meter Reads
    3. Automated Toner Replenishment

  4. End-user Support ‐ which shall include the following:
    1. Training
    2. Help Desk Services

  5. Account Management ‐ which shall include the following:
    1. Reporting
    2. Invoicing
    3. Customer Business Reviews

In addition, Canon may also provide the following optional Managed Print Services where available:

  1. Maintenance
    1. Preventative Maintenance
    2. Service and Repair
    3. On‐site break/fix
    4. Parts Management
    5. Warranty Management

  2. Ongoing Fleet Management and Optimization
    1. Consumable Spend
    2. Continual Assessments
    3. Green Initiatives
    4. Add/Move/Change Services
    5. Disaster Recovery

  3. Cost Based Assessment
    1. Asset Mapping
    2. End‐user Survey
    3. Detailed Recommendation
    4. Analysis and Plan Design

  4. Change Management

  5. Professional Services