The scope and availability of Canon's MPS offering will vary on a case‐by‐case basis. Canon's capabilities will depend on the local service providers and the models in question and will be addressed with each customer through a detailed Statement of Work. MPS Service Offerings may include:

1. Free Initial Assessment ‐ which shall include the following:
   1. Document workflow
   2. Identification of Service, Supplies, and parts
   3. Current output
   4. Total Cost of Ownership (TCO)
   5. Employee to Device ratio
   6. Preliminary estimated cost savings


2. Implementation ‐ which shall consist of the following:
   1. Plan Development
   2. Hardware and Software Installation and Set‐up for remote management/MPS account management software


3. Remote Device Monitoring ‐ which shall include the following:
   1. Job Accounting
   2. Automated Meter Reads
   3. Automated Toner Replenishment


4. End-user Support ‐ which shall include the following:
   1. Training
   2. Help Desk Services


5. Account Management ‐ which shall include the following:
   1. Reporting
   2. Invoicing
   3. Customer Business Reviews

In addition, Canon may also provide the following optional Managed Print Services where available:

1. Maintenance
   1. Preventative Maintenance
   2. Service and Repair
   3. On‐site break/fix
   4. Parts Management
   5. Warranty Management


2. Ongoing Fleet Management and Optimization
   1. Consumable Spend
   2. Continual Assessments
   3. Green Initiatives
   4. Add/Move/Change Services
   5. Disaster Recovery


3. Cost Based Assessment
   1. Asset Mapping
   2. End‐user Survey
   3. Detailed Recommendation
   4. Analysis and Plan Design


4. Change Management


5. Professional Services