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If the machine displays a self-diagnostic error message, follow the instructions on the touch panel display.

Self-diagnostic error messages appear on the touch panel display at the following times:

• When scanning or printing cannot be performed because of an operational error.

• When you need to make a decision or take some action during scanning, copying, or printing.

• When you need to make a decision or take some action while browsing the network.

The following is a list of self-diagnostic error messages, along with their possible causes and remedies.

The machine has run out of paper. No more prints can be made.

Load paper. (See "Maintenance")

The paper drawer is not correctly inserted.

Insert the paper drawer as far as it will go. (See "Maintenance")

The optimum paper size selected by the Automatic Paper Selection mode is not available in the machine.

Load the indicated paper size into the machine.

[Paper Drawer Auto Selection On/Off] is set to 'Off'.

Manually specify the paper drawer.

Set [Paper Drawer Auto Selection On/Off] to 'On' for the paper drawer in which the displayed paper size is loaded. (See "Setting the Paper Drawer Auto Selection On/Off.")

A paper type not supported by automatic paper selection is loaded.

Manually specify the paper drawer.

Set [Consider Paper Type] in [Paper Drawer Auto Selection On/Off] to 'Off' when copying. (See "Setting the Paper Drawer Auto Selection On/Off.")

Scanning was stopped due to a problem with the feeder.

Arrange the originals in page order with the first page on top. Place the originals back into the feeder's original supply tray, and press (Start).

Scanning has stopped because the data size of the scanned original exceeds the maximum data size that the machine can handle.

Try scanning the original again from the first page. If scanning is still not possible, reduce the Sharpness mode setting, and select [Text] for the original type.

Scanning has stopped because the data size of the scanned original exceeds the maximum data size that the machine can handle.

Reduce the Sharpness mode setting, and select [Text] for the original type.

Prints from the previous job remain in the output tray.

Remove the prints remaining in the output tray. Printing automatically resumes.

Prints from the previous job remain in the Booklet tray of the Booklet Finisher.

Remove the prints remaining in the Booklet tray. Printing automatically resumes.

Toner of the displayed color is running low.

Prepare the displayed color's toner cartridge for replacement. (See"Maintenance")

Printing will soon not be possible because the toner of the displayed color is running out.

Replace the displayed color's toner cartridge. (See"Maintenance")

Printing will soon not be possible because the toner of the displayed color is running out.

Replace the displayed color's toner cartridge. (See "Maintenance")

Color copying is not possible because toner of the displayed color has run out.

Replace the displayed color's toner cartridge. (See "Maintenance")

Color printing from the Mail Box and Fax/I-Fax Inbox is not possible because toner of the displayed color has run out.

Replace the displayed color's toner cartridge. (See "Maintenance.")

The toner cartridge of the displayed color is not inserted properly.

Make sure that the toner cartridge is inserted properly. (See "Maintenance")

The specified mode requires that the original be placed on the platen glass, but there is no original on the platen glass.

Place the original on the platen glass.

An original remains on the platen glass.

Remove the original from the platen glass, and place the new original.

The machine cannot scan your original using the feeder. An original is placed in the feeder and on the platen glass.

Remove the original from the feeder.

The feeder's scanning area is dirty.

Clean the feeder's scanning area. (See "Maintenance")

The machine is performing an automatic gradation adjustment.

Wait for the machine to finish the automatic gradation adjustment. When the adjustment is complete, printing automatically resumes.

The machine is performing an automatic adjustment.

Please wait for a moment. Color printing resumes automatically when the adjustment is finished.

Multiple jobs such as print jobs or send jobs are being executed while performing the scan operation.

Wait for the machine to resume the scan operation.

The Department ID and password you entered are not registered.

Contact the system manager of your Department for the correct Department ID and password.

The cover of the optional equipment is open.

Check that the cover of the Multi-drawer Paper Deck-A1 is closed.

Check that covers of the Staple Finisher or Booklet Finisher are closed.

Check that the cover of the Document Insertion Unit-H1 is closed.

Check that the cover of the Document Insertion/Folding Unit-G1/Document Insertion Unit-J1 is closed.

Check that the cover of the Paper Folding Unit-G1 is closed.

Check that the cover of the Professional Puncher Integration Unit-B1 is closed.

Check that the cover of the External 2/3 Hole Puncher-A1 is closed.

There are no staples in the staple cartridge of the Staple Finisher or Booklet Finisher stapler unit.

Replace the staple cartridge of the Staple Finisher or Saddle Finisher stapler unit. (See "Maintenance")

The punch waste tray of the Staple Finisher or Booklet Finisher is full or almost full.

Remove the punch waste in the punch waste tray of the Staple Finisher or Booklet Finisher. (See "Maintenance")

Remove the punch waste in the punch waste tray of the External 2/3 Hole Puncher-A1. (See "Maintenance")

There are no staples in the staple cartridge of the Booklet Finisher saddle stitcher unit.

Replace the staple cartridge of the Booklet Finisher saddle stitcher unit. (See "Maintenance")

The trim waste tray of the Inner Booklet Trimmer-A1 is full.

Remove the trim waste in the trim waste tray of the Inner Booklet Trimmer-A1. (See "Maintenance")

The hard disk is not functioning properly, or is not attached.

Contact your local authorized Canon dealer.

If the optional Removable HDD Kit is installed, check the hard disk.

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