MEAP > Troubleshooting for SMS > Authentication Information Setting Page
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Authentication Information Setting Page

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Settings are incorrect.

  • Check to see if the password is incorrect.
  • Enter Dept. ID within 7 digits.
  • Check to see if the Department. ID is registered with the device.

The [Department ID] is incorrect.
Enter an integer for the [Department ID].

The [Department ID] is not entered.

Could not set authentication information because an error occurred.

Could not delete authentication information because an error occurred.

Authentication Information Settings
Could not set authentication information because an error occurred.

Authentication Information Settings
Could not delete authentication information because an error occurred.

Settings are incorrect.

  • Check to see if the password is incorrect.
  • Enter Dept. ID within 7 digits.
  • Check to see if the Department. ID is registered with the device.
Cause

Authentication information cannot be set because the entered Dept. ID does not exist, or the password is incorrect.
Remedy

Enter the correct Dept. ID and password registered for the machine.

The [Department ID] is incorrect.
Enter an integer for the [Department ID].
Cause

The Department ID that was entered is a positive integer, but the registered Department ID is not a positive integer.
Remedy

Enter the correct Dept. ID registered in the machine.

The [Department ID] is not entered.
Cause

The Department ID is blank.
Remedy

Specify the Department ID.

Could not set authentication information because an error occurred.
Cause

The authentication information could not be set because an unspecified error occurred.
Remedy

Contact your local authorized Canon dealer.

Could not delete authentication information because an error occurred.
Cause

The authentication information could not be delete because an unspecified error occurred.
Remedy

Contact your local authorized Canon dealer.

Authentication Information Settings
Could not set authentication information because an error occurred.
Cause

The entered user name or password is incorrect, or an unspecified error occurred.
Remedy

Set the authentication information again after entering the correct user name and password.

Authentication Information Settings
Could not delete authentication information because an error occurred.
Cause

The authentication information could not be deleted because an unspecified error occurred.
Remedy

Contact your local authorized Canon dealer.

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