Make sure there is a dial tone when you press [Hook] or when you lift the handset of any external telephone connected to the machine. If there is no dial tone, contact your local telephone company.
Is the recipient's machine a G3 fax machine?
Make sure the recipient's machine is compatible with your machine.
Is BUSY/NO SIGNAL shown on the ERROR TX REPORT?
The fax number you dialed is busy. Try sending the document later.
The recipient's machine is not working. Ask the recipient to check the machine.
Did the recipient's machine answer within 35 seconds (after all automatic redialing attempts)?
The external phone is busy. Please wait until the external phone becomes free.
Memory fills up immediately when you try to send.
Are you sending with the resolution set to <SUPER FINE> or <ULTRA FINE>?
If your document does not contain fine text or photographs, set the resolution to <STANDARD>.
If your document contains fine text or photographs, send it directly rather than using a memory transmission.
Is a document stored in memory, leaving little memory available?
Print, send, or delete any documents stored in memory.
Faxes sent from the machine are spotted or dirty.
Is the recipient's machine working properly?
Check the machine by making a copy. If the copy is clear, the problem may be in the recipient's machine. If the copy is spotted or dirty, clean the scanner components. (See "Scanning Area.")
Is the document loaded correctly?
Make sure the document is correctly loaded. (See "In the ADF.")
The documents you sent are too light.
Is the density set to the <–LT> side?
Set the density to the <DK+> side.
Are the scanning components of the machine clean?
Make sure the scanning components are clean.
Sending of documents is too slow.
Is the resolution set to <FINE>, <SUPER FINE>, or <ULTRA FINE>?
Setting the resolution to <STANDARD> reduces the sending time.
Is Error Correction Mode (ECM) set to <ON>?
Because ECM corrects errors during a transmission, any problems on the line can mean that the transmission will take extra time. Set ECM to <OFF>. (See "TX/RX SETTINGS (imageRUNNER 1025iF Only).")
Cannot send using Error Correction Mode (ECM).
Does the recipient's machine support ECM?
If the recipient's machine does not support ECM, the document is sent in normal mode without error checking.
Errors occur frequently while sending.
Are the telephone lines in poor condition, or do you have a bad connection?
Check if there is a device nearby that interferes with signal transmission (e.g., microwave oven).