This chapter explains how to respond to paper and original jams, as well as to error messages.

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An error code is a four-digit code shown on an ERROR TX REPORT or an ERROR RX REPORT when an error occurs.

For details on reports, see "Summary of Reports and Lists."

See the table below for individual error codes.

A document may be jammed.

Remove the jammed document. (See "Clearing Jams.")

An attempt was made to send a document of 24 7/8" (630 mm) or longer from the ADF.

Divide the document into smaller parts and send from the platen glass.

A document takes a long time to send because it contains too much data.

Reduce the scanning resolution before sending.

A document takes a long time to receive.

Contact the other party and ask them to reduce their scanning resolution or divide the document into smaller parts for sending.

The other fax machine did not respond within 35 seconds.

Send the document again. Contact the other party and have them check their fax machine. If you are making an overseas call, add a pause to the number.

The other party may not be using a G3 fax machine.

Check with the other party and send the document to a G3 fax machine. If the other party does not have a G3 fax machine, try sending your document using a transmission mode the other party's fax machine supports.

The paper has run out or the paper drawer is not set properly.

Load the paper or reset the paper drawer properly.

You could not send because the recipient's machine is out of paper.

Contact the recipient and ask them to load the paper.

There is no reply when you redial. You could not send, because your fax signal was not returned as the recipient's line was engaged.

Check that the recipient's line is not engaged and try again from the beginning.

The memory is full.

Print, send, or delete any documents stored in memory.

The memory for image data is full when sending color documents.

Wait a few moments, and then try sending again after other send jobs are complete.

Erase documents stored in memory. If the machine still does not operate normally, turn the main power OFF, and then back ON.

The send operation was interrupted because the size of the image data is larger than that specified in <MAX TX DATA SIZE> in <E-MAIL/I-FAX> in <COMMUNICATIONS> in <SYSTEM SETTINGS>.

Change the setting for <MAX TX DATA SIZE> in <E-MAIL/I-FAX> in <COMMUNICATIONS> in <SYSTEM SETTINGS>.

Select a lower resolution.

If you are using I-fax, decrease the number of pages containing images that you are sending each time, so that you do not exceed the Maximum TX Data Size.

Set <DIVIDE INTO PAGES> to <ON> in send settings.

The server is not functioning. The network is down (the server is unable to connect to the network or was disconnected).

Check the recipient's address.

Check that the network is up.

The SMTP server name for e-mail or I-fax is not correct, or the server is not functioning.

Check the SMTP Server name, domain name, and E-mail Address in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

The domain name or e-mail address may not be set.

Check that the SMTP server is operating properly.

The network is down.

Check the network status.

A TCP/IP error occurred while sending an e-mail message. (Socket, Select error, etc.)

Check the network cables and connectors. If the machine still does not operate normally, turn the main power OFF, and then back ON.

You cannot send jobs because TCP/IP is not functioning correctly.

Check <TCP/IP SETTINGS> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

The IP address is not set.

Check <TCP/IP SETTINGS> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

When the machine was turned ON, an IP address was not assigned to the machine by the DHCP, RARP, or BOOTP server.

Check <TCP/IP SETTINGS> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>. Or wait a while, and then try sending again.

A timeout error occurred while the machine was communicating with the SMTP server to send an email message or send/receive an I-fax.

Check that the SMTP server is functioning normally, or check the network status.

The SMTP server returned an error while trying to connect. The destination is not correct. An error occurred on the server side during transmission to a file server.

Check that the SMTP server is functioning normally. Check the network status. Check the destination setting. Check the status and setting of the file server.

The name of the SMTP Server in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS> is incorrect.

Check the name of the SMTP Server in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

The DNS server name in <DNS SETTINGS> in <TCP/IP SETTINGS> in <NETWORK SETTINGS> in <SYSTEM SETTINGS> is incorrect.

Check the DNS server name in <DNS SETTINGS> in <TCP/IP SETTINGS> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

Connection to the DNS server failed.

Check that the DNS server is functioning normally.

You have no permission to access the folder.

Change the setting on the server to enable access to the folder.

An incorrect user name or password has been stored in the address book as a file server address.

Change the user name or password.

An incorrect destination was specified for the sending of an e-mail message or I-fax.

Check the e-mail or I-fax address.

A timeout error occurred while the machine was communicating with the FTP server.

Check that the FTP server is functioning normally. Check the network status.

Check the network status.

The FTP server returned an error while trying to connect. The destination is not correct. An error occurred on the server side during transmission.

Check that the FTP server is functioning normally.

Check the network status.

Check the destination setting.

Check the status and setting of the file server.

A POP (Post Office Protocol) server connection error occurred while receiving an I-fax.

Check the POP Server name in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>. Confirm that the POP server is functioning normally. Check the network status.

The POP server returned an error during the connection.

Check the POP Server name in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>. Confirm that the POP server is functioning normally. Check the network status.

A timeout error occurred on the server while connecting to the POP server.

Check the POP Server name in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>. Confirm that the POP server is functioning normally. Check the network status.

The POP password setting is incorrect.

Check the POP Server password in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

The POP Server name setting is incorrect.

Check the POP Server name in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

You have received data that cannot be processed (MIME information is incorrect).

Check the settings, and then ask the sender to resend the data.

You have received data that cannot be processed (BASE 64 or uuencode is incorrect).

Check the settings, and then ask the sender to resend the data.

You have received data that cannot be processed (TIFF analysis error).

Check the settings, and then ask the sender to resend the data.

You have received data that cannot be processed (contains MIME information that is not supported).

Check the settings, and then ask the sender to resend the data.

You have received HTML data.

Ask the sender to use a file format other than HTML, and then resend the data.

Data containing more pages that the machine can hold in the memory is received.

Print the received documents, and ask the sender to resend the remaining pages.

Communication reservation is cleared.

If necessary, try again from the beginning.

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If power is suddenly lost due to an outage or accidental unplugging, a built-in battery retains the user data settings and the Address Book settings. Any sent or received documents stored in memory are backed up for about 60 minutes.

During a power outage, functions are limited as follows:

• You cannot send, receive, copy, or print documents.

• You may not be able to make telephone calls using an external telephone, depending on the type of telephone you use.

• You can receive telephone calls using an external telephone depending on the type of telephone you use.

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If a malfunction occurs and the machine cannot operate normally, one of the following service call messages may appear on the display. If this occur, write down the service call message displayed, turn OFF the main power switch, and contact your local authorized Canon dealer.

• E000

• E100

• E716

• E001

• E196

• E719

• E002

• E197

• E730

• E003

• E246

• E733

• E007

• E247

• E736

• E010

• E350

• E739

• E019

• E354

• E805

• E052

• E355

• E808

Follow the procedure below to solve the problem.

• Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock.

• Always grasp the power plug portion when disconnecting the power cord. Pulling on the cord portion may expose or snap the core wire, or otherwise damage the power cord. If the power cord is damaged, this could cause an electricity leak and result in a fire or electrical shock.

• Sending or receiving documents cannot be done when the main power switch is OFF or the power cord is disconnected.

• If the main power switch is turned OFF, all jobs waiting in the print queue will be erased.

• Documents received into memory and documents stored for delayed send will be retained for approximately 60 minutes after the power cord has been disconnected.

1. Turn the main power switch OFF. Allow at least 10 seconds before turning the main power switch back ON.

2. If the machine still does not operate normally, follow the procedure below, and contact your local authorized Canon dealer.

– Turn OFF the main power.

– Disconnect the power cord from the wall outlet.

• When contacting your local authorized Canon dealer, check the following:

• Model name

• Problem and status of the machine

• Error code on the display

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When a jam occurs in the machine, the paper jam message appears on the display. Check the jam location indicator where the jam occurs, then remove the jammed paper.

• When removing jammed originals or paper, take care not to cut your hands on the edges of the original or paper.

• When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.

• Do not force a jammed original or paper out of the machine. Contact your local authorized Canon dealer for assistance if needed.

Stack Bypass

Inside the Machine and Paper Drawers

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When <CHECK DOCUMENT> or <DOCUMENT TOO LONG> appears on the display, remove a jammed original from the ADF.

1. Open the ADF cover.

2. Remove any jammed originals.

• If the jammed original cannot be removed easily, do not try to remove it forcefully but proceed to the next step.

3. Lift the original feeder tray.

4. Remove any jammed originals.

5. Lower the original feeder tray and close the ADF cover.

• Be careful not to get your fingers caught.

6. Open the ADF cover, and remove any jammed originals.

7. Close the ADF cover.

• Be careful not to get your fingers caught.

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When <PAPER JAM> appears on the display, remove jammed paper from inside the machine first, then from the paper drawer if necessary. Check the following if you experience repeated paper jams:

• Even the edge of the paper stack by a flat surface before loading it in the machine.

• Check that the paper you are using meets the requirements for use. (See "Print Media.")

• Make sure you have removed any scraps of paper from inside the machine.

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When <PAPER JAM> appears on the display, remove the jammed paper from the stack bypass.

1. Remove all paper from the stack bypass.

2. Remove any jammed paper.

• If you cannot remove the jammed paper, follow the procedures in "Inside the Machine and Paper Drawers."

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When <PAPER JAM> appears on the display, remove jammed paper from inside the machine first, then from the paper drawer if necessary. Check the following if you experience repeated paper jams:

• Even the edge of the paper stack by a flat surface before loading it in the machine.

• Check that the paper you are using meets the requirements for use. (See "Originals Requirements.")

• Make sure you have removed any scraps of paper from inside the machine.

1. Open the left cover.

2. Carefully pull the jammed paper out of the machine.

• Do not touch the fixing assembly (A) as it becomes very hot during use.

• If you tear the paper, remove any scraps of paper to avoid further jams.

• If loose toner comes into contact with your skin or clothing, wash with cold water. Warm water will set the toner.

3. Tilt the 2-sided transport guide (A) toward the machine, then remove the jammed paper (Only for 2-sided copying).

4. Lift and hold the transcription frame (B), then remove the jammed paper (Only for 2-sided copying).

5. Close the left cover.

• Be careful not to get your fingers caught.

6. If you use the optional paper drawer, open the cover on the left side of the optional paper drawer. Remove any jammed paper, then close the cover.

7. Pull out the paper drawer and push the corners of the stack under the tabs.

8. Gently push the paper drawer back into the machine until it clicks.

• Be careful not to get your fingers caught.

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When <CHANGE PAPERSIZE> appears on the display, the size of the paper in the paper drawer or stack bypass is different from that of the paper specified in <DRAWER 1>, <DRAWER 2>* of <REG. PAPER SIZE>, or <PAPER SIZE> of <BYPASS STD SET>. You need to load the correct size paper or change the paper size in <DRAWER 1>, <DRAWER 2>* of <REG. PAPER SIZE>, or <PAPER SIZE> of <BYPASS STD SET> in <COMMON SETTINGS>.

* Only when the optional Cassette Feeding Module-N2 is attached.

• For print jobs, you need to specify the paper size from your computer.

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1. Load the correct size paper as shown on the display.

The machine restarts printing.

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Follow this procedure to change the paper size setting.

1. Press [Additional Functions].

2. Confirm that <COMMON SETTINGS> is displayed, then press [OK].

3. Press [] or [] to select <REG. PAPER SIZE>, then press [OK].

4. Press [] or [] to select <DRAWER 1> or <DRAWER 2>*, then press [OK].

* Only when the optional Cassette Feeding Module-N2 is attached.

You can select from the following paper sizes:

<LTR>, <LGL>, <OFICIO>, <FLSP>, <BRAZIL-OFICIO>, <MEXICO-OFICIO>, <A4>

5. Press [Stop] to return to the standby mode.

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If you set the standard settings for stack bypass, follow the procedures below to change paper size.

1. Press [Additional Functions].

2. Confirm that <COMMON SETTINGS> is displayed, then press [OK].

3. Press [] or [] to select <BYPASS STD SET>, then press [OK].

4. Press [] or [] to select <ON>, then press [OK].

5. Confirm that <PAPER SIZE> is displayed, then press [OK].

6. Press [] or [] to select the paper size, then press [OK].

You can select from the following paper sizes:

<LTR>, <STMTR>, <EXECUTIV>, <OFICIO>, <BRAZIL-OFICIO>, <MEXICO-OFICIO>, <FOLIO>, <G-LTR>, <G-LGL>, <FLSP>, <COM10>, <MONARCH>, <DL>, <ISO-C5>, <ISO-B5>, <FREESIZE>, <A4>, <B5>, <A5R>, <LGL>

7. Press [Stop] to return to the standby mode.

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The machine is not ready for scanning.

Wait until the machine is ready.

This message appears when the recipient is engaged in direct sending and the job is waiting.

Disappears when the transmission restarts.

The size of the paper in the paper drawer or stack bypass is different from that of the paper specified in <REG. PAPER SIZE> or <BYPASS STD SET> in the <COMMON SETTINGS> menu.

Load the paper of the size shown on the display.

If you are trying to print a report or list, set the paper size to <LTR> or <LGL>, then load paper of the same size.

The size of the paper in the paper drawer or stack bypass is different from that of the paper specified in <REG. PAPER SIZE> or <BYPASS STD SET> in the <COMMON SETTINGS> menu.

Change the paper size setting.

The paper ran out during the print job.

Load paper in the paper drawer or stack bypass.

A document jam may have occurred in the ADF.

Remove the jammed document.

A cover is open.

Close the cover shown on the lower line of the display.

The machine may have trouble.

Contact your local authorized Canon dealer.

The document fed from the ADF is longer than 24 7/8" (630 mm), or is not feeding correctly.

Scan the document on the platen glass.

Reduce the length of the document to within 24 7/8" (630 mm), then try again.

A drum unit is not installed or not installed correctly.

Install the drum unit correctly.

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A document jam may have occurred in the ADF.

Remove the jammed document.

This message appears when turning on the main power switch, or when the machine is not ready for printing.

Wait until the message disappears.

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No paper is loaded in the paper drawer or stack bypass, or not inserted correctly.

Insert the paper drawer as far as it will go or load paper.

This message shows the percentage of the memory currently in use. This message is displayed when you set the document in the ADF to send a fax.

If you need more space, wait for the machine to send any documents in memory. Also print, send, or delete any documents stored in memory.

The machine is full of jobs.

Print, send, or delete any documents stored in memory.

Divide the document stack or data into a few parts and try again one by one.

Send the document with low resolution.

When this message appears during using the ADF, the scanning document stops halfway. In this case, clear the paper jam from the ADF.

The number of TX/RX jobs that can be stored in memory reached the maximum.

The maximum numbers of jobs that can be stored in memory are as follows (Based on the condition that the other party sends the fax by the imageRUNNER 1025iF with ITU-T No.1 Chart standard mode);
Up to 70 jobs for sending or 90 jobs for receiving, or 95 fax jobs including sending and receiving jobs.
Wait for the machine to send any documents in memory. Also print, send, or delete any documents stored in memory.

Although <PAPER SELECT> is set to <AUTO> in <STANDARD SETTINGS> in the <COPY SETTINGS> menu, appropriate size paper is not set in the paper drawer or stack bypass.

Select the paper size, or set the copy ratio.

You pressed the one-touch key or coded dial code that has already been registered, when you are registering favorites buttons, one-touch keys, coded dial codes, or group addresses.

Register the one-touch key or coded dial code that is not used.

You have specified the group dialing when the line is off the hook.

Specify the recipient other than group dialing.

No destination is registered for the one-touch key or coded dial code you pressed.

Register the destinations before using the Address Book function.

A toner cartridge is not installed or not installed correctly.

Install the toner cartridge correctly.

The toner ran out completely.

Replace the toner cartridge.

The paper delivery tray is full of paper.

Remove the printouts from the paper delivery tray.

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Paper jams have occurred in the machine.

Remove the jammed paper. The cover must be opened and closed to resume the current job.

The ADF scanning area on the left side of the platen glass may be dirty.

Clean the ADF scanning area, then press [OK].

The machine received the fax/I-fax in memory because paper or toner ran out, paper jams occurred, or incorrect size paper was loaded.

Load the correct size paper in the paper drawer, replace the toner cartridge, or clear the paper jams. For more information, see the following:
"Setting Paper Type and Size,"
"Replacing the Toner Cartridge,"
"Clearing Jams"

A transmission error occurred because the line condition was poor.

Check the line condition, then try again.

The paper jammed or ran out during printing a report.

Clear the paper jam, or replenish the paper, then try again.

[Stop] has been pressed while scanning the document using the ADF.

Press [OK], then set the document again.

Some kind of error has occurred in the machine.

Turn off the main power switch, wait for more than 10 seconds, then turn it on again. If the message persists, unplug the machine from the power supply and contact your local authorized Canon dealer.

The toner is running low.

Prepare a new toner cartridge.

During the current transmission, the machine may have tried to send a document identified from the list of documents in memory.

Wait until the transmission from memory is complete.

The drum unit is filled with waste toner.

Replace the drum unit. (See "Replacing the Drum Unit.")

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Sending Problems

Receiving Problems

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Is the power cord plugged in securely?

Check that the power cord is securely plugged into the machine and into the wall outlet. If the machine is plugged into a power strip, make sure the power strip is plugged in and turned on.

Is the power cord supplying power?

Use a different power cord, or test the cord for continuity using a voltmeter.

Is the main power switch turned on?

Turn on the main power switch.

Does the machine feed paper correctly, or is there paper in the paper drawer or stack bypass?

Clear the paper jam, or load paper in the paper drawer or stack bypass. (For instructions on clearing paper jams, See "Clearing Jams." For instructions on loading paper, see "Loading Paper.")

If the machine has no paper jam, or paper is loaded in the paper drawer or stack bypass, turn off the machine and wait for more than 10 seconds, then turn it on again. If the problem is fixed, the Alarm indicator will turn off, and the display will return to the standby mode. If the Alarm indicator remains flash, unplug the machine, and contact your local authorized Canon dealer.

Is the power cord plugged in securely?

Unplug the machine and wait for 5 seconds, then plug it back in. If the display still remains blank, contact your local authorized Canon dealer.

Is the main power switch turned on?

Turn on the main power switch.

Is the machine in Sleep mode?

Press [Power] on the operation panel to cancel the Sleep mode.

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Is the paper loaded correctly?

Make sure the paper is correctly loaded. (See "Loading Paper.")

Does the machine contain too many sheets?

Make sure you load the correct quantity. (See "Paper Requirements.")

Is the paper loaded correctly?

Make sure the paper is correctly loaded. (See "Loading Paper.")

Does the machine contain too many sheets?

Make sure you load the correct quantity. (See "Paper Requirements.")

Are different types of paper loaded in the machine?

Load only one type of paper.

Make sure you load paper that meets the requirements for use. (See "Paper Requirements.")

Let the paper run out before refilling the machine. Avoid mixing new stock with the paper already loaded.

Is the correct type of paper loaded in the machine?

Make sure you load paper that meets the requirements for use. (See "Paper Requirements.")

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If you are sending an e-mail message or I-fax, are the SMTP Server and DNS Server settings correct?

Check the SMTP Server and DNS Server settings.

If you are sending to a file server, are the user and password settings correct?

Check the user and password settings, and send the document again.

If you are sending to a file server, are the shared folder settings correct?

Check the shared folder settings. (See "Setting Shared Folder.")

Is the machine overheated?

Unplug the machine and let it cool for about 5 minutes. Then plug in the machine and try sending again.

Did you just turn on the machine?

Wait until the machine is ready.

Is the machine set for the correct telephone line type?

Make sure the machine is set for the correct telephone line type. (See "Setting the Type of Telephone Line (Fax).")

Is your machine in the fax mode?

Press [SEND], confirm that <FAX> is displayed, then press [OK] to show the fax standby display.

Is the document loaded correctly?

Make sure the document is correctly loaded. (See "Originals Handling.")

Make sure the left and front covers are fully closed.

Is the one-touch key or coded dial code you entered registered correctly?

Check that the Address Book settings are registered correctly. (See "Storing/Editing One-Touch Keys," and "Storing Editing Coded Dial Codes.")

Did you dial the correct number?

Check that you have the correct number.

Is the machine in the Sleep mode?

The machine does not scan documents if it is in the Sleep mode. To take the machine out of the Sleep mode, press [Power] on the operation panel.

Is the recipient's machine out of paper?

Ask the recipient to make sure paper is loaded in the machine.

Are there other documents being sent from memory?

Allow time for the documents to finish sending.

Has an error occurred during transmission?

Check the display for an error message. (See "Error Messages.")

Print an Activity Report and check for an error. (See "Activity Report.")

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Connect the Power Cord and Turn On the Machine.")

Is the telephone line working properly?

Make sure there is a dial tone when you press [Hook] or when you lift the handset of any external telephone connected to the machine. If there is no dial tone, contact your local telephone company.

Is the recipient's machine a G3 fax machine?

Make sure the recipient's machine is compatible with your machine.

Is BUSY/NO SIGNAL shown on the ERROR TX REPORT?

The fax number you dialed is busy. Try sending the document later.

The recipient's machine is not working. Ask the recipient to check the machine.

Did the recipient's machine answer within 35 seconds (after all automatic redialing attempts)?

Ask the recipient to check the machine. For an overseas call, add pauses to the registered number. (See "Dialing an Overseas Number (With Pauses).")

Is the Processing/Data indicator lit?

The external phone is busy. Please wait until the external phone becomes free.

Are you sending with the resolution set to <SUPER FINE> or <ULTRA FINE>?

If your document does not contain fine text or photographs, set the resolution to <STANDARD>.

If your document contains fine text or photographs, send it directly rather than using a memory transmission.

Is a document stored in memory, leaving little memory available?

Print, send, or delete any documents stored in memory.

Is the recipient's machine working properly?

Check the machine by making a copy. If the copy is clear, the problem may be in the recipient's machine. If the copy is spotted or dirty, clean the scanner components. (See "Scanning Area.")

Is the document loaded correctly?

Make sure the document is correctly loaded. (See "In the ADF.")

Is the density set to the <–LT> side?

Set the density to the <DK+> side.

Are the scanning components of the machine clean?

Make sure the scanning components are clean.

Is the resolution set to <FINE>, <SUPER FINE>, or <ULTRA FINE>?

Setting the resolution to <STANDARD> reduces the sending time.

Is Error Correction Mode (ECM) set to <ON>?

Because ECM corrects errors during a transmission, any problems on the line can mean that the transmission will take extra time. Set ECM to <OFF>. (See "TX/RX SETTINGS (imageRUNNER 1025iF Only).")

Does the recipient's machine support ECM?

If the recipient's machine does not support ECM, the document is sent in normal mode without error checking.

Are the telephone lines in poor condition, or do you have a bad connection?

Check if there is a device nearby that interferes with signal transmission (e.g., microwave oven).

Lower the transmission speed. (See "Machine Settings.")

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Are network settings specified?

Documents cannot be received if the appropriate network settings are not specified. Confirm this with your System Manager.

Is the machine set to receive automatically?

For the machine to receive faxes automatically, the receive mode must be set to <FaxTel>, <FaxOnly>, or <AnsMode>. If you have set <AnsMode>, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (See "Select the Receive Mode that Suits Your Needs.")

Are documents stored in memory, leaving little or no memory available?

Print, send, or delete any documents stored in memory.

Has an error occurred during reception?

Check the display for an error message. (See "Error Messages.")

Print an Activity Report and check for an error. (See "Activity Report.")

Is paper loaded in the machine?

Make sure the paper is correctly loaded. (See "Loading Paper.")

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Connect Telephone Cables.")

Is the machine set to switch automatically between telephone and fax calls?

For the machine to switch between fax and telephone calls automatically, the receive mode must be set to <FaxTel>, <AnsMode>, or <DRPD>. If you have set <AnsMode>, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (See "Select the Receive Mode that Suits Your Needs.")

Are documents stored in memory, leaving little or no memory available?

Print, send, or delete any documents stored in memory.

Has an error occurred during reception?

Check the display for an error message. (See "Error Messages.")

Print an Activity Report and check for an error. (See "Activity Report.")

Is paper loaded in the machine?

Make sure the paper is correctly loaded. (See "Set Up the Paper Drawer and Load Paper.")

Can the sender's machine send the CNG signal, which tells your machine that the incoming call is a fax call?

Some machines cannot send this signal. In such cases, receive the fax manually.

Is the machine set to receive manually?

For the machine to receive faxes manually, the receive mode must be set to <Manual>. (See "Select the Receive Mode that Suits Your Needs.")

If you set <MANUAL/AUTO> to <ON> in <RX SETTINGS> located in <FAX SETTINGS> in <TX/RX SETTINGS>, the machine will receive faxes automatically even when the receive mode is set to <Manual>. (See "TX/RX SETTINGS (imageRUNNER 1025iF Only).")

Have you disconnected the call by pressing [Start] or dialing the remote reception ID after hanging up?

Always press (Start) or dial the remote reception ID before hanging up. Otherwise you will disconnect the call.

Is the toner low?

Replace the toner cartridge. (See "Replacing the Toner Cartridge.")

Is the correct type of paper loaded in the machine?

Make sure you load paper that meets the requirements for use. (See "Paper Requirements.")

Is the sender's machine functioning properly?

Ask the sender to check that the scanning components of the machine are clean.

Is the machine in the toner saver mode?

Set <TONER SAVER MODE> to <OFF> in <COMMON SETTINGS>. (See "COMMON SETTINGS.")

Have you removed the plastic seal from the toner cartridges?

Make sure you remove the seal from the cartridges. (See "Install Toner Cartridge.")

Is the toner cartridge installed properly?

Make sure the toner cartridge is installed properly. (See "Install Toner Cartridge.")

Is the cartridge out of toner?

Replace the toner cartridge. (See "Replacing the Toner Cartridge.")

Is the correct size of paper loaded in the machine?

Make sure you load paper that meets the requirements for use. (See "Paper Requirements.")

Change <REG. PAPER SIZE> in <COMMON SETTINGS>. (See "Setting Paper Size and Type.")

Are the telephone lines in poor condition, or do you have a bad connection?

Error Correction Mode (ECM) should eliminate such problems. However, if the telephone lines are in poor condition, you may have to try again.

Is the sender's machine functioning properly?

Ask the sender to check that the scanning components of the machine are clean.

Is the toner low?

Replace the toner cartridge. (See "Replacing the Toner Cartridge.")

Does the sender's machine support ECM?

If the sender's machine does not support ECM, the document is received in normal mode without error checking.

Is ECM (Error Correction Mode) set to <ON>?

Because ECM corrects errors during a transmission, any problems on the line can mean that the transmission will take extra time. Set ECM to <OFF>. (See "TX/RX SETTINGS (imageRUNNER 1025iF Only).")

Is your machine set to the tone dialing type of the telephone line?

Press (Tone) to set the tone dialing.

Were there any instructions from the sender, such as to set to receive?

Just before receiving, press [Start].

Are the telephone lines in poor condition, or do you have a bad connection?

Check if there is a device nearby that interferes with signal reception (e.g., microwave oven).

Lower the reception speed. (See "SYSTEM SETTINGS.")

Is the sender's machine functioning properly?

Ask the sender to check that the machine is functioning properly.

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Have you removed the plastic seal from the toner cartridge?

Make sure you remove the seal from the cartridge. (See "Install Toner Cartridge.")

Is the toner cartridge installed properly?

Make sure the toner cartridge is installed properly. (See "Install Toner Cartridge.")

Make sure the front cover is fully closed.

Is the original loaded correctly?

Make sure the original is correctly loaded. (See "Originals Handling.")

Does the document meet the requirements for the machine?

Make sure you load originals that meet the requirements for use.(See "Originals Handling.")

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Have you removed the plastic seal from the toner cartridge?

Make sure you remove the seal from the cartridges. (See "Install Toner Cartridge.")

Is the cartridge out of toner?

Replace the toner cartridge. (See "Replacing the Toner Cartridge.")

Is the paper loaded correctly?

Make sure the paper is correctly loaded in the machine. (See "Loading Paper.")

Make sure the paper delivery slot is free of obstructions.

Is the correct type of paper loaded in the machine?

Make sure you load paper that meets the requirements for use. (See "Paper Requirements.")

Is the correct type of paper loaded in the machine?

Make sure you load paper that meets the requirements for use. (See "Paper Requirements.")

Are you printing on the wrong side of the paper?

Some types of paper have a "correct" side for printing. If the printout quality is not as clear as you think it should be, try printing on the other side of the paper.

Is toner low?

Replace the cartridge. (See "Replacing the Toner Cartridge.")

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Is there anything shown on the display?

If nothing is shown on the display, see "Nothing appears on the display."

Is the Error indicator blinking?

If the Error indicator is blinking, see "The Error indicator comes on."

Is the original placed correctly?

Remove the original and place it on the platen glass or in the ADF correctly. (See "Originals Handling.")

Is your computer working properly?

Restart your computer.

Is a USB hub or repeater working properly?

When using a USB hub or repeater, try connecting a USB cable directly to the computer to check if it works properly. If you can scan the document successfully after connecting a USB cable directly to the computer, check your USB hub or repeater if it is working properly.

Are you using a USB 2.0-compatible USB hub?

If you connect the machine to a USB 2.0-equipped computer using a USB 2.0-compatible USB hub, you may not be able to scan. In this case, connect a USB cable directly to the computer.

If you connect the machine to a USB 2.0-equipped computer, you may not be able to scan. If your PC is equipped with two or more USB ports, try connecting the machine to another USB ports. If the problem persists, follow the procedure below to modify the INI file. It is recommended to make a backup copy of the file before making any changes to it.
1. Open the following file in Notepad or another text editor application.
Windows 2000: winnt\system32\CNCMFP22.ini
Windows XP/Vista: windows\system32\CNCMFP22.ini
2. In the [ScanSize] section, change "Read512Bytes=0" to "Read512Bytes=1," then save the file. Take care not to modify any other parts.

Have you specified the document source correctly with the iR Toolbox, ScanGear iR, or WIA driver?

Choose between placing the document on the platen glass or in the ADF.

After installing the software, did you install a TWAIN-compatible application?

The TWAIN system file is replaced with something inappropriate and you will be unable to scan images. If this happens, remove the software, then reinstall it. (See "Uninstalling Software" and "Set Up Computers and Software." )

Is the machine recognized in [Scanners and Cameras] of the [Control Panel] folder?

Make sure the corresponding scanner driver icon is displayed in [Scanners and Cameras] of the [Control Panel] folder.
1. Click [start] on the Windows task bar → select [Control Panel] → [Scanners and Cameras].
(Windows Vista: Click [start] on the Windows task bar → select [Control Panel] → [Hardware and Sound] → [Scanners and Cameras].
Windows 2000: Click [Start] on the Windows task bar → select [Settings] → [Control Panel] → double-click [Scanners and Cameras].)
2. If the corresponding scanner driver icon is displayed in the [Scanners and Cameras], the machine is recognized. If not, remove the software, then reinstall it. (See "Uninstalling Software" and "Set Up Computers and Software.")

Is the [Automatically Quit ScanGear after Scanning] check box in [Preferences] selected?

If you scan with the [Automatically Quit ScanGear after Scanning] setting selected, only the documents placed at one time on the platen glass will be scanned.
Click a button on the iR Toolbox and, in the settings dialog box, select [Display the Scanner Driver] to open the ScanGear iR. In the [Preferences] dialog box of Advanced Mode, clear the [Automatically Quit ScanGear after Scanning] check box before scanning.

Is enough memory loaded in your computer?

Quit other opened applications and try again.

Is enough space available in the hard disk?

Check that the hard disk has enough available space, in particular when scanning large documents at a high resolution. For example, a LTR-size document scanned at 600 dpi, full color requires a minimum of 300 MB of disk space.

Does an error occur when scanning an image in Photoshop?

Change the allocated memory. From the [Edit] menu, select [Preferences] → click [Memory & Image Cache]. Change the [Memory Usage] in a range of approximately 50% to 60%.

Is the driver installed properly?

Remove the software, then reinstall it. (See "Uninstalling Software" and "Set Up Computers and Software".)

Have you installed the applications with the iR Toolbox open?

If you install the applications with the iR Toolbox open, the applications will not be registered in the iR Toolbox. On the iR Toolbox dialog box, click [Set] to register the application manually. (See "External Program (Mail Program).")

Is the application selected correctly for that button?

Click button on the iR Toolbox and select the application you want to open for that button. (See "External Program (Mail Program).")

Did you restart your computer after changing the settings?

If you open [Scanners and Cameras] in the [Control Panel] folder and change the settings in the [Events] tab, the changes may not be reflected. In this case, restart your computer.

Are the scanning components of the machine clean?

Clean the platen glass, the platen glass cover and the ADF scanning area.

Is the image size too small?

Some applications do not display an image properly at small sizes. Try displaying the image at 100% magnification.

Does the monitor display color set at below 16 bits?

In [Display Properties], set the display colors to 16-bit color, 24-bit color or higher.

Is the resolution setting correct?

Do one of the following:

• Enlarge or reduce the image display in the application. If you open the image in Paint or Imaging, it may display at a large size and you will not be able to reduce it.

• Change the resolution and scan again. The image will be large if the resolution is high. It will be small if the resolution is low. (See "Determining Resolution.")

Is [Color Correction] set to [Color Matching] ?

In [Advanced Mode] in ScanGear iR, set [Color Correction] to [Color Matching]. (See "Setting Preferences and Scanning with ScanGear iR.")

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Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Connect Telephone Cables.")

Is the power cord plugged in securely?

Check that the power cord is securely plugged into the machine and into the wall outlet. If the machine is plugged into a power strip, make sure the power strip is plugged in and turned on. (See "Connect the Power Cord and Turn ON the Machine.")

Is the main power switch turned on?

Turn on the main power switch. (See "Connect the Power Cord and Turn ON the Machine.")

Is the machine set for the correct telephone line type?

Make sure the machine is set for the correct telephone line type. (See "Setting the Type of Telephone Line (Fax).")

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Connect Telephone Cables.")

Is the telephone cable defective?

Use another cord.

Did you check for the dial tone before entering the telephone number?

Make sure to check for the dial tone before entering a telephone number. If you enter the number before hearing the dial tone, the call may not connect or the wrong number may be dialed.

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Are the machine and cable properly connected?

Check that the machine is connected to the network using the proper cable, then restart the machine. (See "Set up Network Connection.")

Is the TCP/IP network properly set up?

Make sure the IP addresses are properly set up. If the IP addresses are set using DHCP, BOOTP, or RARP, make sure they are operating. (See "Setting and Checking the IP Address.")

Is the computer that is printing properly set up?

Make sure the proper printer driver is installed. (See "Set Up Computers and Software.")

Make sure the correct machine is set as the output destination for the computer that is printing in [Printers and Faxes] or Print Manager.

Is the name of the file being printed too long?

Rename the file with a shorter name. Normally LPR (or the Microsoft TCP/IP Printer, if you are using Windows 2000/XP/Server 2003/Vista/Sever 2008) sends jobs either under the name of the application software used for printing or the file name. However, a job name longer than 255 bytes cannot be sent to the machine.

Are the machine and cable properly connected?

Check that the machine is connected to the network using the proper cable, then restart the machine. (See "Set up Network Connection")

Is the computer that is printing properly set up?

Make sure the proper printer driver is installed. (See "Set Up Computers and Software.")

Make sure the correct machine is set as the output destination for the computer that is printing in [Printers and Faxes] or [Printers].

Does the dial-up router send packets via broadcast?

If the dial-up router does not have to send packets via broadcast, change the router settings to ensure that it sends packets via a method other than broadcast. If the dial-up router has to send packets via broadcast, check that the settings are correct.

Does the file or mail server's host name or IP address set on the machine exist on the network?

Check that the file or mail server's host name or IP address set on the machine is correct.

Does the DNS server exist on an external network?

If you attempt to access a device on the network to which the machine is connected, with the DNS server on an external network, set the destination using an IP address, not a host name.

Is the device's information set on the DNS server on the network to which the machine is connected correct?

If information about a device on an external network is set on the DNS server on the network to which the machine is connected, check the settings.

Are the settings for <SET IP ADD RANGE> correct?

If the settings for [IP Address Range Settings] do not permit the IP address of a computer on which the Remote UI or utility is used, you cannot set the machine setting items or browse information on the machine. Check the settings for <SET IP ADD RANGE>. (See "Registering a Range of IP Addresses to Prohibit.")

Is <USE SNMP> or <DEDICATED PORT> is set to <OFF>?

Set <USE SNMP> and <DEDICATED PORT> to <ON>. (See "Setting SNMP.")

Does the SNMP community name match?

If you use an SNMP community name different from the one stored in the machine to access the machine from a utility, the utility will not detect the machine. In this case, check the SNMP community name. (See "Setting SNMP.")

Is the FTP server set correctly?

Perform the following to check the server status. (For Windows, perform these from the MS-DOS prompt.)

• Example using UNIX, where the FTP server has the IP address:

192.168.1.195
U:>ftp 192.168.1.195 *Connect to server Connected to 192.168.1.195.
220 canmfs FTP server (UNIX(r) System V Release 4.0) ready.
User (192.168.1.195:(none)): user_name *User login
331 Password required for user_name.
Password: *Enter password 230 User user_name logged in.
ftp> cd /export/share *Move to data destination directory
250 CWD command successful.
ftp> bin *Set data transfer type (binary)
200 Type set to I.
ftp> put sample.tif *Set transfer file name for verification
ftp> bye *Cut off server connection
221 Goodbye
If the above are confirmed and file sharing still does not operate normally, consult the network administrator for the environment you are using.

Does the machine's address <LOGIN NAME> setting contains one or more spaces after the user name?

Ensure that the machine's address <LOGIN NAME> setting does not contain spaces after the user name.

Was the machine turned OFF while sending data to the FTP server? And when the machine was turned back ON, did it attempt to resend the data? (If a Windows 2000/XP/Server 2003/Vista/Server 2008 FTP server is being used.)

If power to the machine is turned OFF while data is being sent to the FTP server, the FTP server may hold the data in a writing-in-progress state. Therefore, this data cannot be overwritten even when the machine reconnects and sends the same data again. Stop the FTP server temporarily and delete the held data, so it can be sent again.

Is an error message or code displayed on the display of the machine?

After confirming the error message, see "Error Messages," and perform the necessary operations according to the error message displayed.

Are File sharing settings for the shared folder correct?

Check the following settings:

• On the computer you are using, go into Windows Explorer → double-click [Entire Network] → check that the computer you want to share is listed there. You can also check for the computer as follows: On the [Start] menu, point to [Find] → [Computer] → enter the name of the computer you want to share → check that the computer is on the network.

• If the computer you want to share is listed, double-click its icon to see whether the shared name of the folder you want to share is listed.

• If the name of the shared folder does not appear, see "Setting Shared Folder" and check the shared folder settings.

Is an error message or code shown on the display of the machine?

After confirming the error message, see "Error Messages" and perform the necessary operations according to the error message displayed.

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Have you followed the instructions to install the software?

Try reinstalling the software. If an error occurred and installation was not complete, restart your computer and try reinstalling the software.

Are any other applications open?

Quit all of these and try reinstalling the software.

Is any application such as an anti-virus open when removing the software?

Quit any applications (including anti-virus) before removing the software.

Did you remove the iR drivers before removing the iR Toolbox?

If you remove the iR drivers first, the [Canon] folder may remain even after the iR Toolbox is uninstalled. In this case, perform the following steps to remove the folder.
In Windows Visnta, right-click the [start] menu → select [Open All Users] or [Explore All Users] → [Programs] → delete the [Canon] folder.
In Windows XP, right-click the [start] menu to open the Windows Explorer → select [Start Menu] in [All Users] → [Programs] → delete the [Canon] folder.
In Windows 2000, open [Settings] from the [Start] menu → click [Taskbar & Start Menu] → [Advanced] → [Advanced] → select [Start Menu] in [All Users] → [Programs] → delete the [Canon] folder.

Have you upgraded Windows 2000 to Windows XP without removing the software?

Remove the software, then reinstall it. (See "Uninstalling Software" and "Set Up Computers and Software".)

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If the printer driver or fax driver become unnecessary, follow the procedure below to uninstall them.

• Confirm the following before performing the uninstallation

• That you have the installation software (if you want to re-install the drivers)

• No applications are running on your computer

• You must be the user with administrative privileges.

1. On the [Start] menu, point to [Programs] (Windows 2000/Server 2003) or [All Programs] (Windows XP/Vista/Server 2008) → [Canon] → [Uninstall Drivers].

2. Click [Delete] in the [iR Drivers Uninstaller].

• If you click [Cleanup], all the files and registry information related to the selected driver are deleted. Click [Delete] to perform a normal uninstallation of the driver.

3. Click [Yes] to confirm the deletion.