An error code is a four-digit code shown on an ERROR TX REPORT or an ERROR RX REPORT when an error occurs.

For details on reports, see "Summary of Reports and Lists."

See the table below for individual error codes.

A document may be jammed.

Remove the jammed document.

An attempt was made to send a document of 24 7/8" (630 mm) or longer from the ADF.

Divide the document into smaller parts and send from the platen glass.

A document takes a long time to send because it contains too much data.

Reduce the scanning resolution before sending.

A document takes a long time to receive.

Contact the other party and ask them to reduce their scanning resolution or divide the document into smaller parts for sending.

The other fax machine did not respond within 35 seconds.

Send the document again. Contact the other party and have them check their fax machine. If you are making an overseas call, add a pause to the number.

The other party may not be using a G3 fax machine.

Check with the other party and send the document to a G3 fax machine. If the other party does not have a G3 fax machine, try sending your document using a transmission mode the other party's fax machine supports.

The paper has run out or the paper cassette is not set properly.

Load the paper or reset the paper cassette properly.

You could not send because the other party's fax machine is out of paper.

Contact the other party and ask them to load the paper.

There is no reply when you redial. You could not send, because your fax signal was not returned as the other party's line was engaged.

Check that the other party's line is not engaged and try again from the beginning.

The memory is full.

Print, send, or delete any documents stored in memory.

The memory for image data is full when sending documents.

Wait a few moments, and then try sending again after other send jobs are complete.

Erase documents stored in memory. If the machine still does not operate normally, turn the main power OFF, and then back ON.

The send operation was interrupted because the size of the image data is larger than that specified in <MAX TX DATA SIZE> in <E-MAIL/I-FAX> in <COMMUNICATIONS> in <SYSTEM SETTINGS>.

Change the setting for <MAX TX DATA SIZE> in <E-MAIL/I-FAX> in <COMMUNICATIONS> in <SYSTEM SETTINGS>.

Select a lower resolution.

Set <DIVIDE INTO PAGES> to <ON> in send settings.

The server is not functioning. The network is down (the server is unable to connect to the network or was disconnected).

Check the recipient's address.

Check that the network is up.

The SMTP server name or POP server name for e-mail is not correct, or the server is not functioning.

Check the SMTP server name, domain name, POP server name, and e-mail address in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

The domain name or e-mail address may not be set.

Check that the SMTP server is operating properly.

The network is down.

Check the network status.

A TCP/IP error occurred while sending an e-mail message. (Socket, Select error, etc.)

Check the network cables and connectors. If the machine still does not operate normally, turn the main power OFF, and then back ON.

You cannot send jobs because TCP/IP is not functioning correctly.

Check <TCP/IP SETTINGS> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

The IP address is not set.

Check <TCP/IP SETTINGS> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

When the machine was turned ON, an IP address was not assigned to the machine by the DHCP, RARP, or BOOTP server.

Check <TCP/IP SETTINGS> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>. Or wait a while, and then try sending again.

A timeout error occurred while the machine was communicating with the SMTP server to send an e-mail message.

Check that the SMTP server is functioning normally, or check the network status.

The SMTP server returned an error while trying to connect. The destination is not correct. An error occurred on the server side during transmission to a file server.

Check that the SMTP server is functioning normally. Check the network status. Check the destination setting. Check the status and setting of the file server.

The name of the SMTP server or POP server in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS> is incorrect.

Check the name of the SMTP server or POP server in <E-MAIL/IFAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

The DNS server name in <DNS SETTINGS> in <TCP/IP SETTINGS> in <NETWORK SETTINGS> in <SYSTEM SETTINGS> is incorrect.

Check the DNS server name in <DNS SETTINGS> in <TCP/IP SETTINGS> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

Connection to the DNS server failed.

Check that the DNS server is functioning normally.

You have no permission to access the folder.

Change the setting on the server to enable access to the folder.

An incorrect user name or password was specified for the sending of a file to a file server.

Change the user name or password.

An incorrect destination was specified for the sending of an email message.

Check the e-mail address.

A timeout error occurred while the machine was communicating with the FTP server.

Check that the FTP server is functioning normally. Check the network status.

The FTP server returned an error while trying to connect. The destination is not correct. An error occurred on the server side during transmission.

Check that the FTP server is functioning normally. Check the network status. Check the destination setting. Check the status and setting of the file server.

The POP server returned an error during the connection.

A timeout error occurred on the server while connecting to the POP server.

Check the POP Server name in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>. Confirm that the POP server is functioning normally. Check the network status.

The POP password setting is incorrect.

Check the POP Server password in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

The POP Server name setting is incorrect.

Check the POP Server name in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

You have received data that cannot be processed (cannot print the attached file).

Check the settings and ask the sender to resend the data.

You have received data that cannot be processed (MIME information is incorrect).

Check the settings, and then ask the sender to resend the data.

You have received data that cannot be processed (BASE 64 or uuencode is incorrect).

Check the settings, and then ask the sender to resend the data.

You have received data that cannot be processed (TIFF analysis error).

Check the settings, and then ask the sender to resend the data.

You have received data that cannot be processed (contains MIME information that is not supported).

Check the settings, and then ask the sender to resend the data.

You have received HTML data.

Ask the sender to use a file format other than HTML, and then resend the data.

Data containing more pages that the machine can hold in the memory is received.

Print the received documents, and ask the sender to resend the remaining pages.

The user name or password for the SMTP authentication in <SMTP AUTH> is incorrect.

Check the user name and password for <SMTP AUTH> in <AUTH/ENC SETTINGS> in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>. (See"SYSTEM SETTINGS.")

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