1.
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Make sure that you have adequate free disk space available when scanning large documents at high resolutions.
If there is not sufficient free disk space, scanning may not be performed. |
2.
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Run only one application at a time that is actively linked to ScanGear MF.
Do not open more than one application that is actively linked to ScanGear MF. Also, do not open ScanGear MF more than once to acquire an image in the same application. |
3.
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When scanning large images at high resolutions, the progress bar may stop at 0% or your computer may stop responding, depending on the size of the file or the limitations of the applications being used. If this happens, cancel the action by clicking [Cancel] on the progress bar.
Selecting smaller area, or reducing the resolution may resolve the problem. |
4.
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If you exit an application by which the ScanGear MF window is opened, close the ScanGear MF window beforehand.
You may not be able to exit the application. |
5.
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Some applications automatically close the ScanGear MF when scanning is completed.
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6.
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Some application programs may hide the TWAIN user interface. If this happens, refer to the manual of the application and set to show the TWAIN user interface.
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7.
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It is recommended that you select [From Scanner or Camera] from [Picture] under the [Insert] when scanning an entire page image into Microsoft Office applications (such as Word, Excel, and PowerPoint). The other operations may not be able to scan the image successfully.
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8.
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Depending on the applications, you may not be able to scan multiple documents from the feeder.
In this case, place one page at a time to perform a scan. |
9.
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Depending on the applications, you may not be able to cancel scanning even by clicking [Cancel] on the progress bar. In this case, click [Cancel] on the progress bar of the scanner driver or press the [Stop] key on the scanner to cancel scanning.
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10.
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If you are using Mac OS X 10.5, [Overview] may not be completed properly during it is performed with Image Capture when you cancel the Overview by pressing the [Stop] key on the scanner.
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11.
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If you are using Mac OS X 10.5, you can scan multiple pages by setting the display setting for the TWAIN user interface of this driver to ON, then setting [Multiscan] to ON from [Options...] in Image Capture.
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12.
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If you are using Mac OS X 10.5, Image Capture may be forcibly quit during scanning when you scan a large amount of documents at once from the feeder with Image Capture.
In this case, perform scanning again or switch the display setting for the TWAIN user interface to ON/OFF. You may be able to perform scanning properly. |
13.
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When a data transfer method that is not supported by this driver is designated by the application etc., you cannot perform scanning. There are three solutions as below to avoid this problem
MS Office 2004
By applying the latest patch, you can apply the data transfer method designated by the application to the one that can be applied by this driver. MS Office X
Perform scanning by [Color Mode] - [Full Color]. |
14.
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Depending on the e-mail program you are using, scanned images may not be attached to an e-mail even by pressing the [Mail] button in the MF Toolbox.
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15.
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When your Macintosh is in the sleep mode during scanning, scanning may not be performed properly.
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16.
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When your Macintosh is in the sleep mode, it may not appear on the operation panel of the scanner even if you cancel the sleep mode.
In this case, reconnect the USB cable.
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17.
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If the scanning function does not work in a Microsoft Office application, install the scanner driver again.
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18.
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When entering very small values for [Output Size] in the application of Microsoft Office, scanning may not be performed properly.
In this case, enter lager values. |
19.
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If you are using Mac OS X 10.5, scanning may not start when you are scanning using the operation from the operation panel.
In this case, reconnect the USB cable, and then perform scanning again. |
20.
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If you are using Mac OS X 10.5, scanning may not be performed properly when connecting the multiple scanners including the scanners which are connected by USB.
In this case, change the connection environment as follows.
When connecting by USB: connect only one computer.
When connecting via network: avoid the combination of the USB connection.
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21.
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If you are using Mac OS X 10.5, set the display settings for the TWAIN user interface of this driver to ON when using Image Capture.
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22.
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If you are using Mac OS X 10.5, set the display settings for the TWAIN user interface to ON when using the scanner which is connected via network in Image Capture.
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23.
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Pay attention to the following cautions when using Image Capture version 6.0 or later.
When scanning with [Scan Mode] set to [Document Feeder], you may obtain a scanning result whose orientation is not correct even if the feeding direction is specified in [Orientation].
In this case, use the MF Toolbox. Depending on language settings when you installed the driver, the menu in the [Scan Size] popup may not be displayed properly.
The [Scan] button may be enabled even in a state where scanning cannot be performed, such as when [Scan Mode] is switched or when an Overview scan has failed. Because scanning is not performed even by clicking the [Scan] button in this state, perform scanning after operations, such as performing an Overview scan again or creating a cropping frame in the preview area.
If you enter a value which exceeds the maximum size in [Size], the message that prompts you to enter a value within the maximum size appears. However, the maximum size to be displayed may be different from the actual one. In this case, enter a value which is smaller than the size to be displayed.
If you enter a very small value in [Size], scanning may not be performed properly.
In this case, increase the value to be entered. If you enter a long name such as that with 200 or more characters in [Name], the scanned file may not be created.
In this case, enter the name within 200 characters. If a scanner which is being used with Image Capture is accessed from a TWAIN-supported application, you cannot scan from Image Capture.
If you want to use Image Capture, exit the TWAIN-supported application which is accessing the scanner. Even after specifying a value in [Resolution], the value may not be reflected on scanned images.
In this case, use the MF Toolbox. When scanning with [Format] set to [GIF], you may not be able to store images properly. In this case, perform scanning again with [Format] set to other than [GIF].
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24.
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Pay attention to the following cautions when using Image Capture version 6.1 or later.
You may not be able to store images properly when scanning with [Kind] set to [Text] or [Black & White].
In this case, perform scanning after changing [Resolution] or [Kind] to other settings. Scanning with [Scan Mode] set to [Document Feeder] and [Kind] set to [Text] or [Black & White] may result in a scan whose orientation is not correct even when the feeding direction is specified in [Orientation].
Thumbnails on the [Scan Results] window may be displayed in the wrong orientation even when the feeding direction is specified in [Orientation].
The [Scan Size] setting specified may not reflect on the scanned images.
In this case, press the [Show Details] button to display the details and specify [Size], and then perform scanning again. An error message indicating that the storing of the image has failed may not be displayed when scanning was performed with [Image Correction] set to [Manual].
A preview display or the storing of the image may not be performed properly when it is scanned with [Scan Mode] set to [Document Feeder] and [Kind] set to [Black & White] or [Text].
In this case, use the MF Toolbox. The [Combine into single document] check box may not be displayed even when [Format] is set to [TIFF].
In this case, set [Format] to [PDF] once, and then set to [TIFF] again. Image Capture may stop responding when scanning in high resolution with [Kind] set to [Black & White] or [Text], [Format] to [PDF], and [Combine into single document] to ON.
In this case, use the MF Toolbox. You may not be able to cancel scanning even by clicking [Cancel].
In this case, exit Image Capture and then restart it. |
25.
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If you are using Mac OS X 10.5, scanning may not be performed properly when [Scan Mode] and [Document] are set to [Document Feeder] and [B/W Photo] respectively.
In this case, perform scanning again after changing the settings or use the MF Toolbox.
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26.
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If you update your operating system from Mac OS X 10.5 to Mac OS X 10.6, reinstall this driver.
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27.
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If you scan from a TWAIN-supported application immediately after connecting to a scanner on Mac OS X 10.6, scanning may not be performed properly.
If you want to scan from the TWAIN-supported application, wait for a while before scanning after connecting to the scanner. |
28.
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If you are using Mac OS X 10.6, you cannot scan using [Services] - [Import Image].
Perform scanning using an application such as Image Capture and the MF Toolbox. |
29.
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Pay attention to the following cautions when you are using Mac OS X 10.7 or later and scan using [Services] - [Import Image]:
You cannot use a network-connected scanner.
When using a network-connected scanner, perform scanning using an application such as Image Capture and the MF Toolbox. Scanning may not be performed even when the [Import] button is clicked.
In this case, press the [Show Details] button to display the details and then perform scanning again. If multiple images are scanned, only one of the images may be loaded into the application.
In this case, scan images one by one, or perform scanning using an application such as Image Capture and the MF Toolbox. If an error occurs, the application may become inoperable.
In this case, exit the application by pressing [Esc] while holding down [Command] and [Option] on the computer keyboard, and then restart the system. |
30.
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MF Toolbox starts even if an application other than [MF Toolbox .app] is specified in "the application to open when a scanner button is pressed" setting for Image Capture.
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31.
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When scanning from the feeder using the MF8000 series/MF8300 series with high resolution settings, scanning may be canceled halfway through. In this case, perform scanning again after reducing resolution.
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32.
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If you are using MF5800 series, scanning may stop during it is performed when a large amount of documents are scanned from the feeder. In this case, reduce the amount of the documents you want to scan at once after reconnecting the USB cable, and then perform scanning again.
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33.
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If you are using D1100 series/MF5800 series/MF6600 series, <Scanning> may still be displayed on the operation panel display when you cancel scanning during 2-sided scanning is performed from the feeder.
In this case, cycle the power of the scanner. |
34.
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Perform system shutdown or user log out when the [Network Scanner] dialog box or the [Add Network Scanner] dialog box is displayed, registration information remains in the scanner for some time.
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35.
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While using this driver, you may not be able to minimize the application's window.
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36.
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If you hide Microsoft Word 2004 while using this driver in Microsoft Word 2004, the application may become inoperable.
In this case, close all the documents with the [x] button on each window and then exit the application by pressing [Q] while holding down [Command] on the computer keyboard. |
37.
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If you are using Mac OS X 10.6 with USB connection, you may not be able to perform scanning from Image Capture or the machine's operation panel.
In this case, reconnect the USB cable and then perform scanning again. |
38.
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If you are using Mac OS X 10.7 or later, the application may become inoperable after scanning is performed with the [Combine into single document] check box selected for [Format] on the Preview application.
In this case, exit the Preview application by pressing [Esc] while holding down [Command] and [Option] on the computer keyboard, and then perform scanning with the [Combine into single document] check box cleared, or using an application such as Image Capture and the MF Toolbox. |
39.
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You cannot delete comments by clearing the comments and then clicking the [OK] button on the [Preferences] screen in the MF Toolbox.
To delete comments, use the [Restore Defaults] button.
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