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Q
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Did you configure the scanner so that it is ready to scan?
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A
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You need to configure the scanner so that it is ready to scan by operating the operation panel.
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Q
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Is anything displayed on the operation panel display?
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A
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If nothing is displayed on the operation panel display, see the manual supplied with the scanner and solve the problem.
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Q
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Is the Error indicator of the scanner blinking?
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A
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If the Error indicator of the scanner is blinking, see the manual supplied with the scanner and solve the problem.
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Q
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Is the document placed correctly?
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A
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Remove the document and place it on the platen glass.
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Q
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Is your computer working properly?
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A
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Restart your computer.
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Q
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Is your USB hub or repeater working correctly?
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A
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When using a USB hub or repeater, try connecting a USB cable directly to the computer to check if it works correctly. If you can scan the document successfully after connecting the USB cable directly to the computer, check your USB hub or repeater if it is working correctly.
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Q
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Have you specified the document source correctly with ScanGear MF?
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A
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Choose the platen glass or Feeder for placing the document.
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Q
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Is the scanner recognized in the computer you are using?
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A
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Make sure that the scanner is displayed in the computer you are using.
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Q
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Is the network connected correctly?
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A
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Check the network connection.
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Q
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Is the network set up properly?
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A
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Check the network setting.
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Q
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Is Bonjour ready to use in the scanner you are using?
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A
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Check the settings for Bonjour from the operation panel of the scanner.
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Q
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Is enough space available in the hard disk?
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A
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Check that the hard disk has enough available space, in particular when scanning large documents at a high resolution.
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Q
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When an error occurred during scanning an image in Photoshop.
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A
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Change the allocated memory in Photoshop. From the [Photoshop] menu, select [Preferences] > click [Performance]. Change the [Memory Usage] in a range of approximately 50% to 60%.
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Q
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Are the scanner driver and the MF Toolbox installed properly?
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A
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Check if the scanner driver and the MF Toolbox are installed properly.
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Q
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Are the scanning components of the machine clean?
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A
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Clean the platen glass, the platen glass cover, and the Feeder scanning area.
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Q
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Is the image size too small?
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A
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Some applications do not display images correctly at small sizes. Try displaying the image at 100% magnification.
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Q
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Is the display color set below Thousands? (For Mac OS X 10.5)
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A
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In [System Preferences], click [Displays] and set the display colors to Thousands, millions or higher.
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Q
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Is the resolution setting correct?
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A
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Perform one of the following:
Enlarge or reduce the image display in the application. If you open the image in Preview or other application, it may display at a large size and you will not be able to reduce it.
Change the resolution and scan again.
The image will be larger if the resolution is higher. It will be smaller if the resolution is lower.
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