Problem Solving > Service Call Message > Functions Available When the Printer/Scanner Cannot Be Used Due to an Error
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Functions Available When the Printer/Scanner Cannot Be Used Due to an Error

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Some functions may still be available even when one of the following error messages that indicate the Printer and Scanner functions cannot be used is displayed on the bottom of the screen.

When the Print function is restricted: <Check the printer. Call service representative.>

When the Scan function is restricted: <Check the scanner. Call service representative.>

You can use the following functions even when the Printer and Scanner functions are restricted.

  • Main Menu Screen
: Available -: Unavailable
Available Functions When the Print function is restricted: When the Scan function is restricted:
Copy × ×
Fax ×
Scan and Send ×
Scan and Store *1 ×
Access Stored Files × *2
Fax/I-Fax Inbox ×
Secured Print ×
Remote Scan ×
Web Access
Shortcut to Settings/Registration × ×
Tutorial
Workflow Composer × ×
Document Scan Code Analyzer*3 ×
Other MEAP Applications*4
  • Control Panel
: Available -: Unavailable
Available Functions When the Print function is restricted: When the Scan function is restricted:
Quick Menu*5
The Status Monitor/Cancel Screen *6
Settings/Registration × ×
  • Operation from a Computer
: Available -: Unavailable
Available Functions When the Print function is restricted: When the Scan function is restricted:
Remote UI
MEAP Application*4

*1 [Print List] on the Mail Box Selection screen is not available.

*2 [Add Files (Scan and Store)] on the Edit File screen is not available.

*3 Document Scan Code Analyzer is included in the Document Scan Lock Kit. For information on the optional products required to use this function, see "Optional Products Required for Each Function (imageRUNNER ADVANCE C9075 PRO/C9065 PRO)" or "Optional Products Required for Each Function (imageRUNNER ADVANCE C7065/C7055)."

*4 Available by installing each MEAP application. May not be available depending on the restricted functions.

*5 The registered button may not be available depending on the restricted functions.

*6 [Print List] on the Job Log screen and [Register] on the Consumable screen are not available.

Remark
  • A print job is automatically canceled When the Print function is restricted. A scan job is automatically canceled When the Scan function is restricted.
  • The machine may not enter the Sleep mode completely when the function is restricted due to an error.
  • If the target function is restricted due to an error, the function is not available when you use the shortcut key on the top of the Main Menu screen or when you use the Quick Menu.
  • [Remove Toner Cartridges] is not available When the Print function is restricted.

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