Network > Data Sending/File Sharing Problems and Remedies
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Data Sending/File Sharing Problems and Remedies

This section describes how to resolve data sending/file sharing problems.

For explanations of messages that are not listed here, see "List of Error Messages."

Unable to Send Data/Share Files (FTP)

Unable to Send Data/Share Files (Windows and Samba File Sharing)

<Check the server.> is displayed when you try to send to a WebDAV server.

<TCP/IP Error> is displayed when you try to send to a WebDAV server.

<SSL Error> is displayed, and transmission fails when you try to send to a destination using SSL encrypted communication via a WebDAV server.

<Could not send.> is displayed when you try to send via a WebDAV server.

<Check the server.> is displayed when you try to send via a WebDAV server.

<Cannot connect.> is displayed when you try to send to a WebDAV server.

<Check the server name in the SMB Server Settings> is displayed when you have completed specifying the SMB server settings.

Unable to Send Data/Share Files (FTP)
Cause 1

The FTP server is not set correctly.
Remedy

Perform the following to check the server status. (If you are using Windows, perform these from the command prompt.)

  • Example using UNIX, where the FTP server has the IP address: 192.168.1.195
    U:>ftp 192.168.1.195 *Connect to server
    Connected to 192.168.37.195.
    220 canmfs FTP server (UNIX(r) System V Release 4.0) ready.
    User (192.168.37.195:(none)): user_name *User login
    331 Password required for user_name.
    Password: *Enter password
    230 User user_name logged in.
    ftp>cd /export/share *Move to data destination directory
    250 CWD command successful.
    ftp> bin *Set data transfer type (binary)
    200 Type set to I.
    ftp> put sample.tif *Set transfer file name for verification
    ftp> by *Cut off server connection
    221 Goodbye
  • If the above are confirmed and file sharing still does not operate normally, consult the administrator for the network you are using.
Cause 2

The machine's address [User] setting contains one or more spaces after the user name.
Remedy

Ensure that the machine's address [User] setting does not contain spaces after the user name.
Cause 3

The machine was turned OFF while sending data to the FTP server, and when the machine was turned back ON, it attempted to resend the data. (If a Windows 2000/XP/Server 2003/Server 2008/Vista/7 FTP server is being used.)
Remedy

If power to the machine is turned OFF while data is being sent to the FTP server, the FTP server may hold the data in a writing-in-progress state. Therefore, this data cannot be overwritten even when the machine reconnects and sends the same data again. Stop the FTP server temporarily and delete the held data, so it can be sent again.
Cause 4

An error message is displayed on the touch panel display of the machine.
Remedy

After confirming the error message, see "Problem Solving," and perform the necessary operations according to the error message displayed.

Unable to Send Data/Share Files (Windows and Samba File Sharing)
Cause 1

File sharing settings for the shared folder are incorrect.
Remedy

Check the following settings:

  • On the computer you are using, go into Windows Explorer → double-click [Entire Network] → check that the computer you want to share is listed there. You can also check for the computer as follows: On the [Start] menu, point to [Find] → click [Computer] → enter the name of the computer you want to share → check that the computer is on the network.
  • If the computer you want to share is listed, double-click its icon to see whether the shared name of the folder you want to share is listed.
  • If the shared name does not appear, see "Setting Up a Computer as a File Server," and then check the shared folder settings.
Cause 2

An error message is displayed on the touch panel display of the machine.
Remedy

After confirming the error message, see "Problem Solving," and perform the necessary operations according to the error message displayed.

<Check the server.> is displayed when you try to send to a WebDAV server.
Cause

The WebDAV server is unavailable.
Remedy

Confirm the status of the WebDAV server.

<TCP/IP Error> is displayed when you try to send to a WebDAV server.
Cause 1

Because the IP address cannot be obtained automatically via DHCP, RARP, or BOOTP, [IP Address] in <IP Address Settings> (in the IPv4 Settings screen) is set to '0.0.0.0'.
Remedy

See "TCP/IPv4 Settings" to specify the correct IPv4 address.
Cause 2

'0.0.0.0' is set as a static IPv4 address in [IP Address] of <IP Address Settings> (on the IPv4 Settings screen).
Remedy

See "TCP/IPv4 Settings" to specify the correct IPv4 address.
Cause 3

The IPv6 addresses are not properly set up.
Remedy

Check the following:

  • Confirm that the settings for the addresses (<Use Stateless Address>, <Use Manual Address>, or <Use DHCPv6>) are set to 'On'.
  • If you are using a stateless address or DHCPv6, confirm that addresses can be obtained.
  • If addresses cannot be obtained, check the settings of the router or DHCPv6 server.
  • It may take several minutes for a stateless address to be determined.
Cause 4

The IP address of the DNS server is not correct.
Remedy

See "TCP/IPv4 Settings," or "TCP/IPv6 Settings," to check the IP address of the DNS server.
Cause 5

Sending could not be performed due to a lack of resources in the TCP/IP protocol stack.
Remedy

See "TCP/IPv4 Settings," or "TCP/IPv6 Settings," to specify the correct IPv4/IPv6 address.

<SSL Error> is displayed, and transmission fails when you try to send to a destination using SSL encrypted communication via a WebDAV server.
Cause 1

The WebDAV server does not support SSL encrypted communication.
Remedy

Specify the SSL settings required for your environment on the WebDAV server.
Cause 2

The proxy server does not support SSL encrypted communication.
Remedy

If the WebDAV client is connected to the Internet via a proxy server, set the proxy server to use SSL.

<Could not send.> is displayed when you try to send via a WebDAV server.
Cause 1

An error occurred in the WebDAV server or proxy server.
Remedy

Check the following:

  • Check the settings of the WebDAV server.
  • Check the settings of the proxy server.
Cause 2

External access to the target files or directories was denied.
Remedy

Check the following:

  • Check the settings of the WebDAV server.
  • See "Scan and Send," to confirm the settings for a recipient address.
Cause 3

The WebDAV server is busy because of heavy access.
Remedy

Try sending again later.
Cause 4

Sending files in chunks is not allowed.
Remedy

Press [Off] for <Use Divided Chunk Send for WebDAV TX> in [Send] in [Function Settings] (Settings/Registration). (See "Dividing Data Into Chunks When Sending With WebDAV.")
Cause 5

The size of the sent data is too large.
Remedy

Confirm the size of the sent data.
Cause 6

The specified URI (host name and folder path specified as the recipient address) is too long.
Remedy

See "Scan and Send," to confirm the full path for the HTTP server entered in [Host Name] and the WebDAV folder path entered in [Folder Path] as the recipient address.

<Check the server.> is displayed when you try to send via a WebDAV server.
Cause 1

The machine tried to access the destination without using a proxy server, but it was necessary to access via a proxy server.
Remedy

Check the following:

  • Check the settings of the WebDAV server.
  • Confirm the proxy server settings (see step 10 in "Settings Common to TCP/IPv4 and TCP/IPv6.")
Cause 2

Access to the destination was denied.
Remedy

Check the settings of the WebDAV server.
Cause 3

The machine tried to access the destination via a proxy server without using SSL encrypted communication.
Remedy

Press [Off] for <Use Divided Chunk Send for WebDAV TX> in [Send] in [Function Settings] (Settings/Registration). (See "Dividing Data Into Chunks When Sending With WebDAV.")
Cause 4

The proxy server failed to communicate with the upstream server.
Remedy

Check the following:

  • Check the settings of the WebDAV server.
  • Check the settings of the proxy server.
Cause 5

According to the request from the WebDAV client, the HTTP protocol version which is not supported by the WebDAV server is used.
Remedy

Check the settings of the WebDAV server.
Cause 6

The disk space on the WebDAV server was insufficient to process the request from the WebDAV client.
Remedy

Free up sufficient disk space on the WebDAV server.

<Cannot connect.> is displayed when you try to send to a WebDAV server.
Cause

Proxy server authentication failed.
Remedy

See step 10 in "Settings Common to TCP/IPv4 and TCP/IPv6," to confirm the settings of the proxy server.

<Check the server name in the SMB Server Settings> is displayed when you have completed specifying the SMB server settings.
Cause 1

The name specified for the SMB server is identical to the name of a computer or printer registered in the WINS database, when <WINS Resolution> for [WINS Settings] is set to 'On'.
Remedy

Check whether the name specified in [Server Name] for [SMB Server Settings] is identical to the name of a computer or printer registered in the WINS database. For information on SMB server and WINS resolution settings, see "SMB and WINS Settings."
Cause 2

The name specified for the SMB server is identical to the name of a computer or printer that belongs to the same workgroup as this machine.
Remedy

Check whether the name specified in [Server Name] for [SMB Server Settings] is identical to the name of a computer or printer in the workgroup specified in [Workgroup Name]. For information on SMB server and workgroup settings, see "SMB and WINS Settings."

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