MEAP > Troubleshooting for SMS > Check License and Change Password Pages
*
Check License and Change Password Pages

Return to Overview


The specified file does not exist or the file path is incorrect. Try to specify the path again.

The contents of the specified file are incorrect or information is missing. Check the file.

The specified switch license file cannot be used to delete the license file ID log. Try to specify the path again.

The specified license is already installed. Installed license file information cannot be displayed.

The old password is incorrect.

The new password is incorrect. Enter the password with 8 to 32 single-byte alphanumeric characters.

The new password and password to confirm do not match.

Error: <Error Details>

The specified file does not exist or the file path is incorrect. Try to specify the path again.

Cause

The specified file does not exist, or the file path is incorrect.

Remedy

Specify the file path correctly.

The contents of the specified file are incorrect or information is missing. Check the file.

Cause 1

The specified file is not a license switch file.

Remedy

Check that the specified file is a license switch file for initializing the password.

Cause 2

There is insufficient information for the specified file.

Remedy

The password cannot be initialized using the specified file. Confirm the contents of the file.

The specified switch license file cannot be used to delete the license file ID log. Try to specify the path again.

Cause

The specified file is not a switch license file that can be used to delete a license file ID log.

Remedy

Specify the path for a switch license file that can be used to delete the license file ID log.

The specified license is already installed. Installed license file information cannot be displayed.

Cause

The information for a license file installed on the machine cannot be displayed.

Remedy

Select another license file.

The old password is incorrect.

Cause

The password differs from the current password.

Remedy

Enter the current password correctly.

The new password is incorrect. Enter the password with 8 to 32 single-byte alphanumeric characters.

Cause

The new password is shorter than 8 characters or longer than 32 characters, or has characters that cannot be used for a password.

Remedy

Enter a new password 8 to 32 alphanumeric characters (a-z, A-Z, 0-9) in length.

The new password and password to confirm do not match.

Cause

The password cannot be changed because the new password and the password you entered for confirmation do not match.

Remedy

Enter the same password as the new password in the password confirmation field.

Error: <Error Details>

Cause

An error has occurred for some reason. Refer to <Error Details> for details.

Remedy

If countermeasures for the error are still not clear from <Error Details>, contact your local authorized Canon dealer.


  • Back To Top