MEAP > Troubleshooting for SMS > Enhanced System Application Management Page
*
Enhanced System Application Management Page

Return to Overview


Cannot start this application because there is no Distributable Software in the application. Get a Distributable Software.

Cannot start this application because the number of bootable applets has exceeded the limit. Start this application after stopping other applications.

Cannot start this application because system resources (memory, threads, sockets, file descriptors, disk space, or screen size) required to start the application may not be available. <Resources>

The name listed in the file for the application and the applet name to register with Applet Viewer Service are different. Check the file.

The following login services cannot be uninstalled:

  • The currently set login service
  • Login services that will be enabled after the device is restarted
  • Default Authentication login services

The currently set login service can be uninstalled after the device is restarted.

The file for the application to install does not exist or the file path is incorrect. Try to specify the path again.

The manifest is not listed in the specified file. Check the file.

The file for the license to install does not exist or the file path is incorrect. Try to specify the path again.

The contents of the file for the application to install are incorrect or information is missing. Check the file.

The contents of the file for the license to install are incorrect or information is missing. Check the file.

Cannot install this application because a code signing has not been confirmed to be valid. Get a valid code signing.

Cannot install this license because the specified application and license do not correspond. Try to specify a path for the license file again.

The specified file is not system application. Check the file.

Cannot install this license because the number of license file ID logs that can be saved has exceeded the limit.
Contact your service representative.

Cannot install because a used license file is specified. Try to specify the file again.

To install the specified application, a license file must be installed at the same time. Specify a license file.

The following information in the specified application is incorrect. Check the file. <Inaccurate information>

The following information is missing in file for the specified application. Check the file. <Missing information>

The specified application does not support this device.

The specified license does not match this device. Specify an installable license.

Cannot install this application because an applet included in the specified application has exceeded the area that can be displayed in the device panel.

The specified file is an update file. Stop the system application that you want to update and then install the file.

The specified file is an update file for a login service that is currently being set. Switch to another login service, restart the device, and then install the file.

Cannot install this application because storage space has been exceeded. Uninstall other applications and then try to install it again.

Could not cancel installation. Installation has been successfully completed.

The process is canceled because the system has been shut down.
Restart the system, and then perform the process again.

Error: <Error Details>

Cannot start this application because there is no Distributable Software in the application. Get a Distributable Software.

Cause

The application cannot be started because there are no redistributable modules included in the application.

Remedy

Contact the developer of the application.

Cannot start this application because the number of bootable applets has exceeded the limit. Start this application after stopping other applications.

Cause

The application cannot be started because it includes an applet, and the number of applets that can be started on the system would exceed the limit (nine applets) if the application was started.

Remedy

Stop an application running on the system which includes an applet, in order to reduce the number of applets running on the system, and then restart the application.

Cannot start this application because system resources (memory, threads, sockets, file descriptors, disk space, or screen size) required to start the application may not be available. <Resources>

Cause

The application cannot be started because system resources required to start the application may not be able to be reserved.

Remedy

Stop another application, and then try restarting this application. It may be able to start this time.

The name listed in the file for the application and the applet name to register with Applet Viewer Service are different. Check the file.

Cause

The application cannot be started because the applet name the application is trying to register in the Applet Viewer Service differs from the applet name included in the application file.

Remedy

Since it is necessary to make corrections to the application file, contact the developer of the application.

The following login services cannot be uninstalled:

  • The currently set login service
  • Login services that will be enabled after the device is restarted
  • Default Authentication login services

The currently set login service can be uninstalled after the device is restarted.

Cause

The currently set login service, a login service that will be enabled after restarting the machine, and the Default Authentication login service cannot be uninstalled.

Remedy

Do not uninstall the currently set login service, a login service that will be enabled after restarting the machine, or the Default Authentication login service. To uninstall the currently set login service, uninstall it after restarting the machine.

The file for the application to install does not exist or the file path is incorrect. Try to specify the path again.

Cause

The application file does not exist in the specified path, or the file path is incorrect.

Remedy

Specify the file path correctly.

The manifest is not listed in the specified file. Check the file.

Cause

A manifest does not exist for the file specified as the application file.

Remedy

This application could not be installed. Contact the developer of the application.

The file for the license to install does not exist or the file path is incorrect. Try to specify the path again.

Cause

The license file does not exist in the specified path, or the file path is incorrect.

Remedy

Specify the file path correctly.

The contents of the file for the application to install are incorrect or information is missing. Check the file.

Cause

The contents of the file specified as an application file are incorrect, or information is missing.

Remedy

This application file cannot be installed. Check the file. If there are no problems, contact your local authorized Canon dealer.

The contents of the file for the license to install are incorrect or information is missing. Check the file.

Cause

The contents of the file specified as a license file are incorrect, or information is missing.

Remedy

This license file cannot be installed. Check the file. If there are no problems, contact your local authorized Canon dealer.

Cannot install this application because a code signing has not been confirmed to be valid. Get a valid code signing.

Cause 1

A valid code signature cannot be confirmed in the application.

Remedy

Perform the correct code signing for the application.

Cause 2

The file may have been modified.

Remedy

Contact the developer of the application.

Cannot install this license because the specified application and license do not correspond. Try to specify a path for the license file again.

Cause

The application cannot be installed because the specified license file does not correspond to the specified application.

Remedy

Specify a license file which corresponds to the application.

The specified file is not system application. Check the file.

Cause

The specified file is not a system application. This application cannot be installed from this [Enhanced System Application Management] page.

Remedy

Install from the [Install] page.

Cannot install this license because the number of license file ID logs that can be saved has exceeded the limit.
Contact your service representative.

Cause

The license file cannot be installed because the license file ID information log will exceed the maximum number of entries.

Remedy

Contact your local authorized Canon dealer.

Cannot install because a used license file is specified. Try to specify the file again.

Cause

A license file which is already installed cannot be installed again. The specified license file has already been installed.

Remedy

The specified license file cannot be installed. Specify another license file.

To install the specified application, a license file must be installed at the same time. Specify a license file.

Cause

You cannot install the application unless you specify a corresponding license file with the application.

Remedy

When specifying an application to install, also specify a corresponding license file.

The following information in the specified application is incorrect. Check the file. <Inaccurate information>

Cause 1

<Inaccurate information> in the application file cannot be recognized as correct information.

Remedy

Contact your local authorized Canon dealer.

Cause 2

If the <Inaccurate information> is the MEAP Specifications, the MEAP Specifications of the application and of the machine do not match.

Remedy

Contact your local authorized Canon dealer.

The following information is missing in file for the specified application. Check the file. <Missing information>

Cause

The application cannot be installed because required information is not included in the application.

Remedy

Check the file. If there are no problems, contact your local authorized Canon dealer to see if there is any <Missing information>.

The specified application does not support this device.

Cause

The application can only be installed in certain machine models. It cannot be installed in this machine.

Remedy

Specify an application which supports the machine.

The specified license does not match this device. Specify an installable license.

Cause

In the license file, there is serial number information of machines in which the license file can be installed. The application you have specified cannot be installed, because your machine's serial number is not found in the serial number information in this license file.

Remedy

Specify a license file whose serial number information includes the serial number of your machine.

Cannot install this application because an applet included in the specified application has exceeded the area that can be displayed in the device panel.

Cause

The application cannot be installed because the display area of an applet included in the application exceeds the area that can be displayed on the panel of the machine.

Remedy

Install an application that includes only applets that fit within the maximum display area of the machine.

The specified file is an update file. Stop the system application that you want to update and then install the file.

Cause

The specified file is a file for updating an application which is already installed. It is necessary to stop the application which is to be updated before updating.

Remedy

Stop the application that you want to update, and then perform the update again.

The specified file is an update file for a login service that is currently being set. Switch to another login service, restart the device, and then install the file.

Cause

Although the specified file is an update file for the login service that is currently set, it cannot update a login service that has already started.

Remedy

To install the update file for the login service, start another login service, and then install the update file.

Cannot install this application because storage space has been exceeded. Uninstall other applications and then try to install it again.

Cause

The application cannot be installed because there is not enough space left on the hard disk.

Remedy

Uninstall unnecessary applications to free up hard disk space.

Could not cancel installation. Installation has been successfully completed.

Cause

The cancel button was pressed when installation could not be canceled.

Remedy

Uninstall the application after disabling the license file and downloading it from the [License Management] page.

The process is canceled because the system has been shut down.
Restart the system, and then perform the process again.

Cause

The installation could not be completed because it conflicted with a system shutdown.

Remedy

Perform the installation again after the machine has restarted.

Error: <Error Details>

Cause

An error has occurred for some reason. Refer to <Error Details> for details.

Remedy

If countermeasures for the error are still not clear from <Error Details>, contact your local authorized Canon dealer.


  • Back To Top