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Perform the necessary procedures according to the displayed self-diagnostic error message.

Self-diagnostic error messages appear on the touch panel display at the following times:

• When scanning or printing cannot be performed because of an operational error

• When you need to make a decision or take some action during scanning or printing

• When you need to make a decision or take some action while browsing the network

The following is a list of self-diagnostic error messages, along with their possible causes and remedies.

The document could not be sent because there was insufficient memory available.

Resend the document at a lower resolution.

Delete the unnecessary documents stored in the Mail Box and the Fax/I-Fax Inbox to make more memory available. (See "Scan and Store," "Fax/I-Fax Inbox," and "Access Stored Files.")

If this problem occurs frequently, contact your local authorized Canon dealer.

The specified server settings are incorrect, or the server is not turned ON. Alternatively, the machine's TCP/IP resources may be low.

Wait for a while, and then try browsing again. If there is still no response from the server, try selecting another server.

You have exceeded the maximum number of subdirectory levels allowed.

Specify a different destination because the directory level that you are trying to access cannot be specified.

If <Login Information> in [Register LDAP Server] in [Set Destination] (Settings/Registration) is set to 'Use (Security Auth.)' for the LDAP server, the machine will not be able to determine the host name.

Check the DNS Settings in [TCP/IP Settings]. (See "Protocol Settings.")

The machine cannot connect to the specified IP address/port.

Check the Server Address and Port Number in Register LDAP Server in [Set Destination]. (See "LDAP Server Settings.")

Check whether the LDAP server is operating normally.

If <Login Information> in [Register LDAP Server] in [Set Destination] (Settings/Registration) is set to 'Use (Security Auth.)' for the LDAP server, check whether UDP (User Datagram Protocol) packages are blocked by the filter.

When setting Login Information for the LDAP server to 'Use' or 'Use (Security Auth.)', the user name or password is incorrect.

Check the User Name and Password settings when <Login Information> in [Register LDAP Server] is set to 'Use' or 'Use (Security Auth.)'. (See "LDAP Server Settings.")

When setting Login Information for the LDAP server to 'Use (Security Auth.)', the domain name is incorrect.

Check the Domain Name setting when <Login Information> in [Register LDAP Server] is set to 'Use (Security Auth.)'. (See "LDAP Server Settings.")

The search could not be completed within the time specified under <Search Timeout>.

Increase the time setting for <Search Timeout> in [Register LDAP Server]. (See "LDAP Server Settings.")

The number of addresses that meet the search criteria exceeds the specified maximum number of addresses to search.

Narrow down the search criteria, and then search again.

Increase the maximum number of addresses to search. (See "LDAP Server Settings.")

"\" is used in the search criterion.

Remove "\" from the search criterion, and then search again.

The combination of characters used in the search criterion does not constitute an acceptable search criterion.

• There is an unequal number of "("and")".

• "*" is not placed within "( )".

Make sure that the characters for the search criterion are combined properly, and then search again.

If <LDAP Server Version and Character Code> is set to 'ver.2 (JIS)', characters other than ASCII Code (0x20-0x7E) are being used.

Omit characters that cannot be used, and then search again.

Although 'ver. 3' is set as the server LDAP version number in [Register LDAP Server] in [Set Destination] (Settings/Registration), the LDAP server is running on version 2.

Set <LDAP Server Version and Character Code> in [Register LDAP Server] to 'ver. 2'. (See "LDAP Server Settings.")

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