General Problems

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The machine has no power.

The Error indicator comes on.

Nothing appears in the display.

The machine has no power.

Is the power cord plugged in securely?

Check that the power cord is securely plugged into the machine and into the wall outlet. If the machine is plugged into a power strip, make sure the power strip is plugged in and turned on.

Is the power cord supplying power?

Use a different power cord, or test the cord for continuity using a voltmeter.

Is the main power switch turned on?

Turn on the main power switch.

The Error indicator comes on.

Does the machine feed paper correctly, or is there paper in the paper drawer or stack bypass?

Clear the paper jam, or load paper in the paper drawer or stack bypass. (For instructions on clearing paper jams, See "Clearing Jams." For instructions on loading paper, see "Loading Paper.")

If the machine has no paper jam, or paper is loaded in the paper drawer or stack bypass, turn off the machine and wait for more than 10 seconds, then turn it on again. If the problem is fixed, the Alarm indicator will turn off, and the display will return to the standby mode. If the Alarm indicator remains flash, unplug the machine, and contact your local authorized Canon dealer.

Nothing appears in the display.

Is the power cord plugged in securely?

Unplug the machine and wait for 5 seconds, then plug it back in. If the display still remains blank, contact your local authorized Canon dealer.

Is the main power switch turned on?

Turn on the main power switch.

Is the machine in Sleep mode?

Press [Power] on the operation panel to cancel the Sleep mode.