Troubleshooting > Troubleshooting > Telephone Problems
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Telephone Problems

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Cannot dial.

Telephone disconnects while talking.

Calls do not connect, or the wrong number is dialed.

Cannot dial.

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Connect Telephone Cables.")

Is the power cord plugged in securely?

Check that the power cord is securely plugged into the machine and into the wall outlet. If the machine is plugged into a power strip, make sure the power strip is plugged in and turned on. (See "Connect the Power Cord and Turn ON the Machine.")

Is the main power switch turned on?

Turn on the main power switch. (See "Connect the Power Cord and Turn ON the Machine.")

Is the machine set for the correct telephone line type?

Make sure the machine is set for the correct telephone line type. (See "Setting the Type of Telephone Line (Fax).")

Telephone disconnects while talking.

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Connect Telephone Cables.")

Is the telephone cable defective?

Use another cord.

Calls do not connect, or the wrong number is dialed.

Did you check for the dial tone before entering the telephone number?

Make sure to check for the dial tone before entering a telephone number. If you enter the number before hearing the dial tone, the call may not connect or the wrong number may be dialed.


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