Troubleshooting > Clearing Jams > Paper Jams > Inside the Machine and Paper Drawers
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Inside the Machine and Paper Drawers

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When <PAPER JAM> appears on the display, remove jammed paper from inside the machine first, then from the paper drawer if necessary. Check the following if you experience repeated paper jams:

  • Even the edge of the paper stack by a flat surface before loading it in the machine.
  • Check that the paper you are using meets the requirements for use. (See "Originals Requirements.")
  • Make sure you have removed any scraps of paper from inside the machine.
  1. Open the left cover.
  1. Carefully pull the jammed paper out of the machine.
  • Do not touch the fixing assembly (A) as it becomes very hot during use.
  • If you tear the paper, remove any scraps of paper to avoid further jams.
  • If loose toner comes into contact with your skin or clothing, wash with cold water. Warm water will set the toner.
  1. Tilt the 2-sided transport guide (A) toward the machine, then remove the jammed paper (Only for 2-sided copying).
  1. Lift and hold the transcription frame (B), then remove the jammed paper (Only for 2-sided copying).
  1. Close the left cover.
  • Be careful not to get your fingers caught.
  1. If you use the optional paper drawer, open the cover on the left side of the optional paper drawer. Remove any jammed paper, then close the cover.
  1. Pull out the paper drawer and push the corners of the stack under the tabs.
  1. Gently push the paper drawer back into the machine until it clicks.
  • Be careful not to get your fingers caught.

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