Troubleshooting > Troubleshooting > Installing and Uninstalling Problems
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Installing and Uninstalling Problems

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Cannot install the software.

Removal of the drivers takes too long (Windows XP).

Removal of the software was completed, but [Canon] folder remains in the [Start Menu].

Cannot use the software after upgrading to Windows XP.

Cannot install the software.

Have you followed the instructions to install the software?

Try reinstalling the software. If an error occurred and installation was not complete, restart your computer and try reinstalling the software.

Are any other applications open?

Quit all of these and try reinstalling the software.

Removal of the drivers takes too long (Windows XP).

Is any application such as an anti-virus open when removing the software?

Quit any applications (including anti-virus) before removing the software.

Removal of the software was completed, but [Canon] folder remains in the [Start Menu].

Did you remove the iR drivers before removing the iR Toolbox?

If you remove the iR drivers first, the [Canon] folder may remain even after the iR Toolbox is uninstalled. In this case, perform the following steps to remove the folder.
In Windows Visnta, right-click the [start] menu → select [Open All Users] or [Explore All Users] → [Programs] → delete the [Canon] folder.
In Windows XP, right-click the [start] menu to open the Windows Explorer → select [Start Menu] in [All Users] → [Programs] → delete the [Canon] folder.
In Windows 2000, open [Settings] from the [Start] menu → click [Taskbar & Start Menu] → [Advanced] → [Advanced] → select [Start Menu] in [All Users] → [Programs] → delete the [Canon] folder.

Cannot use the software after upgrading to Windows XP/Vista.

Have you upgraded Windows 2000 to Windows XP without removing the software?

Remove the software, then reinstall it. (See "Uninstalling Software" and "Set Up Computers and Software".)


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