Troubleshooting

Troubleshooting Instructions


 

 
Error Codes

An error code is a four-digit code shown on an ERROR TX REPORT or an ERROR RX REPORT when an error occurs.

For details on reports, see "Summary of Reports and Lists."

See the table below for individual error codes.


#0001

#0003

#0005

#0009

#0012

#0018

#0037

#0703

#0705

#0751

#0752

#0753

#0755

#0801

#0802

#0804

#0806

#0808

#0810

#0812

#0813

#0818

#0819

#0820

#0821

#0827

#0828

#0829

#0839

 

#0001

Description

A document may be jammed.

Action

Remove the jammed document.

 

#0003

Description1

An attempt was made to send a document of 24 7/8" (630 mm) or longer from the ADF.

Action1

Divide the document into smaller parts and send from the platen glass.

Description2

A document takes a long time to send because it contains too much data.

Action2

Reduce the scanning resolution before sending.

Description3

A document takes a long time to receive.

Action3

Contact the other party and ask them to reduce their scanning resolution or divide the document into smaller parts for sending.

 

#0005

Description1

The other fax machine did not respond within 35 seconds.

Action1

Send the document again. Contact the other party and have them check their fax machine. If you are making an overseas call, add a pause to the number.

Description2

The other party may not be using a G3 fax machine.

Action2

Check with the other party and send the document to a G3 fax machine. If the other party does not have a G3 fax machine, try sending your document using a transmission mode the other party's fax machine supports.

 

#0009

Description

The paper has run out or the paper cassette is not set properly.

Action

Load the paper or reset the paper cassette properly.

 

#0012

Description

You could not send because the other party's fax machine is out of paper.

Action

Contact the other party and ask them to load the paper.

 

#0018

Description

There is no reply when you redial. You could not send, because your fax signal was not returned as the other party's line was engaged.

Action

Check that the other party's line is not engaged and try again from the beginning.

 

#0037

Description

The memory is full.

Action

Print, send, or delete any documents stored in memory.

 

#0703

Description

The memory for image data is full when sending documents.

Action1

Wait a few moments, and then try sending again after other send jobs are complete.

Action2

Erase documents stored in memory. If the machine still does not operate normally, turn the main power OFF, and then back ON.

 

#0705

Description

The send operation was interrupted because the size of the image data is larger than that specified in <MAX TX DATA SIZE> in <E-MAIL/I-FAX> in <COMMUNICATIONS> in <SYSTEM SETTINGS>.

Action1

Change the setting for <MAX TX DATA SIZE> in <E-MAIL/I-FAX> in <COMMUNICATIONS> in <SYSTEM SETTINGS>.

Action2

Select a lower resolution.

Action3

Set <DIVIDE INTO PAGES> to <ON> in send settings.

 

#0751

Description1

The server is not functioning. The network is down (the server is unable to connect to the network or was disconnected).

Action1

Check the recipient's address.

Action2

Check that the network is up.

 

#0752

Description1

The SMTP server name or POP server name for e-mail is not correct, or the server is not functioning.

Action1

Check the SMTP server name, domain name, POP server name, and e-mail address in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

Description2

The domain name or e-mail address may not be set.

Action2

Check that the SMTP server is operating properly.

Description3

The network is down.

Action3

Check the network status.

 

#0753

Description

A TCP/IP error occurred while sending an e-mail message. (Socket, Select error, etc.)

Action

Check the network cables and connectors. If the machine still does not operate normally, turn the main power OFF, and then back ON.

 

#0755

Description1

You cannot send jobs because TCP/IP is not functioning correctly.

Action1

Check <TCP/IP SETTINGS> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

Description2

The IP address is not set.

Action2

Check <TCP/IP SETTINGS> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

Description3

When the machine was turned ON, an IP address was not assigned to the machine by the DHCP, RARP, or BOOTP server.

Action3

Check <TCP/IP SETTINGS> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>. Or wait a while, and then try sending again.

 

#0801

Description1

A timeout error occurred while the machine was communicating with the SMTP server to send an e-mail message.

Action1

Check that the SMTP server is functioning normally, or check the network status.

Description2

The SMTP server returned an error while trying to connect. The destination is not correct. An error occurred on the server side during transmission to a file server.

Action2

Check that the SMTP server is functioning normally. Check the network status. Check the destination setting. Check the status and setting of the file server.

 

#0802

Description1

The name of the SMTP server or POP server in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS> is incorrect.

Action1

Check the name of the SMTP server or POP server in <E-MAIL/IFAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

Description2

The DNS server name in <DNS SETTINGS> in <TCP/IP SETTINGS> in <NETWORK SETTINGS> in <SYSTEM SETTINGS> is incorrect.

Action2

Check the DNS server name in <DNS SETTINGS> in <TCP/IP SETTINGS> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

Description3

Connection to the DNS server failed.

Action3

Check that the DNS server is functioning normally.

 

#0804

Description

You have no permission to access the folder.

Action

Change the setting on the server to enable access to the folder.

 

#0806

Description1

An incorrect user name or password was specified for the sending of a file to a file server.

Action1

Change the user name or password.

Description2

An incorrect destination was specified for the sending of an email message.

Action2

Check the e-mail address.

 

#0808

Description1

A timeout error occurred while the machine was communicating with the FTP server.

Action1

Check that the FTP server is functioning normally. Check the network status.

Description2

The FTP server returned an error while trying to connect. The destination is not correct. An error occurred on the server side during transmission.

Action2

Check that the FTP server is functioning normally. Check the network status. Check the destination setting. Check the status and setting of the file server.

 

#0810

Description1

The POP server returned an error during the connection.

Description2

A timeout error occurred on the server while connecting to the POP server.

Action

Check the POP Server name in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>. Confirm that the POP server is functioning normally. Check the network status.

 

#0812

Description

The POP password setting is incorrect.

Action

Check the POP Server password in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

 

#0813

Description

The POP Server name setting is incorrect.

Action

Check the POP Server name in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

 

#0818

Description

You have received data that cannot be processed (cannot print the attached file).

Action

Check the settings and ask the sender to resend the data.

 

#0819

Description

You have received data that cannot be processed (MIME information is incorrect).

Action

Check the settings, and then ask the sender to resend the data.

 

#0820

Description

You have received data that cannot be processed (BASE 64 or uuencode is incorrect).

Action

Check the settings, and then ask the sender to resend the data.

 

#0821

Description

You have received data that cannot be processed (TIFF analysis error).

Action

Check the settings, and then ask the sender to resend the data.

 

#0827

Description

You have received data that cannot be processed (contains MIME information that is not supported).

Action

Check the settings, and then ask the sender to resend the data.

 

#0828

Description

You have received HTML data.

Action

Ask the sender to use a file format other than HTML, and then resend the data.

 

#0829

Description

Data containing more pages that the machine can hold in the memory is received.

Action

Print the received documents, and ask the sender to resend the remaining pages.

 

#0839

Description

The user name or password for the SMTP authentication in <SMTP AUTH> is incorrect.

Action

Check the user name and password for <SMTP AUTH> in <AUTH/ENC SETTINGS> in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>. (See"SYSTEM SETTINGS.")


 

 
If a Power Failure Occurs

If power is suddenly lost due to an outage or accidental unplugging, a built-in battery retains the user data settings and the speed dialing settings. Any sent or received documents stored in memory are backed up for about 3 hours.

During a power cut, functions are limited as follows:

  • You cannot send, receive, copy, or print documents.
  • You may not be able to make telephone calls using an external telephone, depending on the type of telephone you use.
  • You can receive telephone calls using an external telephone depending on the type of telephone you use.

Remark
  • To fully charge the built-in battery, it takes approximately 14 hours when the main power switch is on. If the built-in battery is not fully charged, the data may not be saved properly.

 

 
If You Cannot Solve a Problem

  • Customer Support (U.S.A.)

If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M. to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday. On-line support for 24 hours is also available at the website.
http://www.canontechsupport.com/

Canon Canada Inc., offers a full range of customer technical support options*:
* Support program specifics are subject to change without notice.

  • For step-by-step troubleshooting, e-mail technical support, the latest driver or document downloads, and answers to frequently asked questions, visit
    http://www.canon.ca/
  • Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still under warranty 1-800-652-2666
  • For the location of the authorized service facility nearest you, visit http://www.canon.ca/ or 1-800-652-2666
  • If the problem cannot be corrected by using one of the above technical support options, repair options are available at the time of your call to the live technical support number above or via the website at http://www.canon.ca/

Please have the following information ready when you contact Canon:

  • Product name (LASER CLASS 810/LASER CLASS 830i)
  • Serial number (On the label located at the back of the machine)
  • Place of purchase
  • Nature of problem
  • Steps you have taken to solve the problem and the results

Remark
  • If the machine makes strange noises, emits smoke or odd odor, turn off the main power switch immediately, disconnect the power cord, and contact Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.
  • Attempting to repair the machine yourself may void the limited warranty.

 

 
Clearing Jams

This section describes how to remove jammed paper. When error messages appear on the LCD display, see "LCD Messages." For other troubles, see "Troubleshooting."

When <CHECK DOCUMENT>, <FEEDER PAPER JAM/CHECK THE FEEDER> or, <DOCUMENT TOO LONG>, or <PAPER JAM> appears on the LCD display, remove jammed paper from the machine first, then from the paper cassette or multi-purpose tray if necessary. Check the following if you experience repeated paper jams:

  • Fan and tap the paper stack on a flat surface before loading it in the machine.
  • Check that the paper you are using meets the requirements for use. (See "Paper Requirements.")
  • Make sure you have removed any scraps of paper from the inside of the machine.

Remark
  • When removing jammed documents or paper, take care not to cut your hands on the edges of the document or paper.
  • When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
  • If you tear the paper, remove any torn pieces to avoid further jams.
  • If loose toner comes into contact with your skin or clothing, wash with cold water. Warm water will set the toner.
  • Do not force a jammed document or paper out of the machine. Contact Canon Customer Care Center if needed.

Document Jams

Paper Jams

 

 
Document Jams

Return to Overview

When <CHECK DOCUMENT>, <FEEDER PAPER JAM/CHECK THE FEEDER>, or <DOCUMENT TOO LONG> appears on the LCD display, remove a jammed document from the ADF or the document delivery slot.


Remark
  • When removing jammed documents or paper, take care not to cut your hands on the edges of the document or paper.
  • When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.

 
     
  1. Lift the lever, and open the ADF.
 
     
  1. Remove any jammed documents.
  • Do not pull the document forcefully as it may tear.
 
     
  1. Lift the document feeder tray.
 
     
  1. Remove any jammed documents.
 
     
  1. Lower the document feeder tray and close the ADF.
  • Be careful not to get your fingers caught.

 

 
Paper Jams

Return to Overview

When <PAPER JAM> appears on the LCD display, remove jammed paper from inside the machine first, then from the paper cassette if necessary. Check the following if you experience repeated paper jams:

  • Even the edge of the paper stack by a flat surface before loading it in the machine.
  • Check that the paper you are using meets the requirements for use. (See "Paper Requirements.")
  • Make sure you have removed any scraps of paper from inside the machine.

 
     
  1. Open the left cover.
 
     
  1. Carefully pull the jammed paper out of the machine.
  • Do not touch the fixing assembly (A) as it becomes very hot during use.
  • If you tear the paper, remove any torn pieces to avoid further jams.
  • If loose toner comes into contact with your skin or clothing, wash with cold water. Warm water will set the toner.
 
     
  1. Tilt the 2-sided transport guide (A) toward the machine, then remove the jammed paper (Only for 2-sided copying).
 
     
  1. Lift and hold the transcription frame (A), then remove the jammed paper (Only for 2-sided copying).
 
     
  1. Close the left cover.
  • Be careful not to get your fingers caught.
 
     
  1. If you use the optional paper cassette, open the cover on the left side of the optional paper cassette. Remove any jammed paper, then close the cover.
 
     
  1. Pull out the paper cassette and push the corners of the stack under the tabs.
 
     
  1. Gently push the paper cassette back into the machine until it clicks.
  • Be careful not to get your fingers caught.

 

 
If <LOAD CORRECT PAPER> is displayed

When <LOAD CORRECT PAPER> appears on the LCD display, the size of the paper in the paper cassette or multipurpose tray is different from that of the paper specified in <CASSETTE> or <MP TRAY> of the <PAPER SETTINGS> menu. You need to load the correct size paper or change the paper size in <CASSETTE> or <MP TRAY> of the <PAPER SETTINGS> menu.


Remark
  • For print jobs, you need to specify the paper size from your computer.

Re-Loading the Paper

Changing the Paper Size Setting

 

 
Re-Loading the Paper

Return to Overview


 
       
  1. Load the correct size paper as shown on LCD display.

Printing resumes when you return the paper cassette to the machine.


 

 
Changing the Paper Size Setting

Return to Overview


 
     
  1. Press [Additional Functions].
 
     
  1. Press [] or [] to select <PAPER SETTINGS>, then press [OK].
 
     
  1. Press [] or [] to select <CASSETTE> or <MP TRAY>, then press [OK].
 
     
  1. Press [] or [] to select <PAPER SIZE>, then press [OK].
 
     
  1. Press [] or [] to select the paper size same as paper loaded into the machine, then press [OK].
 
     
  1. Press [Stop] to return to the standby mode.

For a fax job, go to step 7.

For a copy job, or report print or list print job, go to step 8.

 
       
  1. Pull out the paper cassette, and then slowly return it to the machine until it clicks.

It is not necessary to pull the paper cassette out as far as it goes.

The machine re-starts printing.


 

 
LCD Messages

LCD Messages <A to E>

LCD Messages <F to J>

LCD Messages <K to O>

LCD Messages <P to Z >

 

 
LCD Messages <A to E>

Return to Overview


AVAILABLE MEMORY nn%

CANNOT PRINT RX DATA FIX ERROR TO PRINT

CHANGE PAPERSIZE

CHANGE REG'D SIZE → PAPER SETTINGS

CHECK DOCUMENT

DATA ERROR PRESS START KEY

DOCUMENT TOO LONG

 

AVAILABLE MEMORY nn%

Description

This message shows the percentage of the memory currently available. This message is displayed when you set the document in the ADF in Fax/Send mode.

Action

If you need more space, wait for the machine to send any documents in memory. Also print, send, or delete any documents stored in memory.

 

CANNOT PRINT RX DATA FIX ERROR TO PRINT

Description

The machine temporarily received the data in memory because an error of some kind has occurred in the machine. This error message appears with one of the messages below.

  • <LEFT COVER OPEN/CLOSE COVER>
  • <LOAD CORRECT PAPER>
  • <CHANGE REG'D SIZE/-> PAPER SETTINGS>
  • <TONER LOW/PREPARE NEW TONER>
  • <TONER IS NOT SET/INSERT TONER>
  • <LOAD PAPER>
  • <PAPER JAM>
  • <PAPER JAM/OPEN LEFT COVER>
Action

This error message appears with another message. When the error is resolved, the received data will be printed out. For how to solve the problem, see the action for the messages displayed with it.

 

CHANGE PAPERSIZE

Description

The paper size is not appropriate for a two-sided copy.

Action

Set the paper size to <LTR> or <A4>, then load paper of the same size.

 

CHANGE REG'D SIZE → PAPER SETTINGS

Description1

The paper size is not appropriate for printing a report or list.

Action1

Set the paper size to <LTR>, <LGL>, <A4>, <OFICIO>, <BRAZIL- OFICIO>, <MEXICO-OFICIO>, <FOLIO>, <GOVERNMENT-LETTER>, <GOVERNMENT-LEGAL> or <FLSP>, and then load paper of the same size.

Description2

The paper ran out while printing a received document, report or list.

Action2

Load paper in the paper cassette or multi-purpose tray.

 

CHECK DOCUMENT

Description

A document jam may have occurred in the ADF.

Action

Remove the jammed document.

 

DATA ERROR PRESS START KEY

Description

The machine may have trouble.

Action

Press [Start] to restore all settings to the default. If the message persists, contact Canon Customer Care Center.

 

DOCUMENT TOO LONG

Description1

The document fed from the ADF is longer than 24 7/8" (630 mm), or is not feeding correctly.

Action1

Reduce the length of the document to within 24 7/8" (630 mm), then try again.

Description2

The document is longer than 17" (432 mm) when you are sending e-mail, I-fax or sending a document to a file server.

Action2

If the document is shorter than 17" (432 mm), then try the procedure again.


 

 
LCD Messages <F to J>

Return to Overview


FEEDER GLASS DIRTY CLEAN FEEDER GLASS

FEEDER PAPER JAM CHECK THE FEEDER

INITIALIZING...PLEASE WAIT

 

FEEDER GLASS DIRTY CLEAN FEEDER GLASS

Description

The ADF scanning area may be dirty.

Action

Clean the ADF scanning area (See "Cleaning the Machine."), then press [OK].

 

FEEDER PAPER JAM CHECK THE FEEDER

Description

A document jam may have occurred in the ADF.

Action

Remove the jammed document.

 

INITIALIZING...PLEASE WAIT

Description

This message appears when turning on the main power switch, or when the machine is not ready for printing.

Action

Wait until the message disappears.


 

 
LCD Messages <K to O>

Return to Overview


LEFT COVER OPEN CLOSE COVER

LOAD CORRECT PAPER

LOAD PAPER

MEMORY FULL

NOT AVAILABLE NOW

NOT REGISTERED

NO PAPER (RECIPIENT)

OUTPUT TRAY FULL

OVER PAGE LIMIT

 

LEFT COVER OPEN CLOSE COVER

Description

The left cover is open.

Action

Check the left cover and make sure that it is completely closed.

 

LOAD CORRECT PAPER

Description

The size of the paper in the paper cassette or multipurpose tray is different from that of the paper specified in <CASSETTE> or <MP TRAY> of the <PAPER SETTINGS> menu.

Action

Load the correct size paper or change the paper size in <CASSETTE> or <MP TRAY> of the <PAPER SETTINGS> menu. For more information, see "If <LOAD CORRECT PAPER> is displayed."

 

LOAD PAPER

Description1

No paper is loaded in the paper cassette or multipurpose tray when copying or printing.

Action1

Load the paper correctly by inserting it all the way to the back of the paper cassette.

Description2

If the paper size is not appropriate for printing, an error message appears with one of the messages below.
<CHANGE REG'D SIZE → PAPER SETTINGS> or <CANNOT PRINT RX DATA/FIX ERROR TO PRINT>

Action2

Set the appropriatesize paper for printing, and specify the correct size of paper in <PAPER SETTINGS>. For printing reports or lists, set the paper size to <LTR>, <LGL>, <A4>, <OFICIO>, <BRAZIL-OFICIO>, <MEXICO-OFICIO>, <FOLIO>, <GOVERNMENT-LETTER>, <GOVERNMENT-LEGAL> or <FLSP>, and then load paper of the same size.

Description3

The appropriate paper for printing is not loaded.

Action3

After setting the appropriatesize paper for printing, specify the correct size of paper in the <PAPER SETTINGS> menu.

 

MEMORY FULL

Description1

The machine is full of jobs.

Action1

Print, send, or delete any documents stored in memory.

Action2

Divide the document stack or data into a few parts and try again one by one.

Action3

Send the document with low resolution.

Action4

When this message appears during using the ADF, the scanning document stops halfway. In this case, clear the paper jam from the ADF.

Description2

The number of TX/RX jobs that can be stored in memory reached the maximum.

Action5

The maximum numbers of jobs that can be stored in memory are as follows (Based on the condition that the other party sends the fax by the LASER CLASS 810/LASER CLASS 830i with ITU-T No. 1 Chart standard mode);
Up to 70 jobs for sending or 90 jobs for receiving, 95 fax jobs including sending and receiving, or 75 e-mail and I-fax jobs for receiving.
Wait for the machine to send any documents in memory. Also print, send, or delete any documents stored in memory.

 

NOT AVAILABLE NOW

Description1

You have specified the group dialing when the line is off the hook.

Action1

Specify the recipient other than group dialing.

Description2

You have specified the one-touch key or coded dial code that has registered with other than fax number when the line is off the hook.

Action2

Make sure that the line is disconnected.

Description3

The registered group is already nested for three levels of subgroups (e.g., a group registered in a group in a group in a group).

Action3

You cannot register a group to contain more than three levels of subgroups. Modify the group so that it contains three levels of groups or less.

Description4

You pressed the one-touch key or coded dial code that has already been registered, when you are registering group addresses.

Description5

You pressed the group dialing that has already been registered, when you are registering a one-touch or coded dial address.

Action4

Register the one-touch key or coded dial code that is not used.

 

NOT REGISTERED

Description

No destination is registered for the one-touch key or coded dial code you pressed.

Action

Register the destinations before using the Address Book function.

 

NO PAPER (RECIPIENT)

Description

No paper is loaded in the recipients fax machine.

Action

Have the recipient reload their fax machine with paper.

 

OUTPUT TRAY FULL

Description

The paper delivery tray is full of paper.

Action

Remove the printouts from the paper delivery tray.

 

OVER PAGE LIMIT

Description

You cannot print because the set page limit for either scans, prints, or copies in the department ID management function has been reached.

Action

Contact your system manager.


 

 
LCD Messages <P to Z>

Return to Overview


PAPER JAM OPEN LEFT COVER

PHONE OFF HOOK HANG UP PHONE

PREPARING SCANNER...PLEASE WAIT

START AGAIN

STOP KEY PRESSED PRESS OK KEY

SYSTEM ERROR

TONER IS NOT SET INSERT TONER

TONER LOW PREPARE NEW TONER

 

PAPER JAM OPEN LEFT COVER

Description

Paper jams have occurred in the machine.

Action

Open the left cover and remove the jammed paper. (See "Paper Jams.") The cover must be opened and closed to resume the current job.

 

PHONE OFF HOOK HANG UP PHONE

Description

The receiver of the external telephone or handset is off the hook.

Action

Hang up the receiver.

 

PREPARING SCANNER...PLEASE WAIT

Description

The machine is not ready for scanning.

Action

Wait until the machine is ready.

 

START AGAIN

Description

A transmission error has occurred because the line condition was poor.

Action

Check the line condition, then try again.

 

STOP KEY PRESSED PRESS OK KEY

Description

[Stop] has been pressed while scanning the document using the ADF.

Action

Press [OK], then set the document again.

 

SYSTEM ERROR

Description

Some kind of error has occurred in the machine.

Action

Turn off the main power switch, wait for more than 10 seconds, then turn it on again. If the message persists, turn off the main power switch, disconnect the power cord, and contact Canon Customer Care Center.

 

TONER IS NOT SET INSERT TONER

Description

A toner cartridge is not installed or not installed correctly.

Action

Install the toner cartridge correctly tray.

 

TONER LOW PREPARE NEW TONER

Description

The toner is running low.

Action

Prepare a new toner cartridge.


 

 
Troubleshooting

General Problems

Paper Feeding Problems

Sending/Receiving Problems

Sending Problems


Receiving Problems


Copying Problems

Printing Problems

Telephone Problems

Network Problems

 

 
General Problems

Return to Overview


The machine has no power.

The Error indicator flashes.

Nothing appears in the LCD.

 

The machine has no power.

Is the power cord plugged in securely?

Check that the power cord is securely plugged into the machine and into the wall outlet. If the machine is plugged into a power strip, make sure the power strip is plugged in and turned on.

Is the power cord supplying power?

Use a different power cord, or test the cord for continuity using a voltmeter.

Is the main power switch turned on?

Turn on the main power switch.

 

The Error indicator flashes.

Does the machine feed paper correctly, or is there paper in the paper cassette or multi-purpose tray?

Clear the paper jam, or load paper in the paper cassette or multi-purpose tray. (For instructions on clearing paper jam, See "Clearing Jams." For instructions on loading paper, see "Load Paper.")

If the machine has no paper jam, or paper is loaded in the paper cassette or multi-purpose tray, turn off the main power switch and wait for more than 10 seconds, then turn it on again. If the problem is fixed, the Error indicator will turn off, and the LCD will return to the standby mode. If the Alarm indicator remains flashing, unplug the machine, and unplug the machine, and contact your local authorized Canon dealer.

 

Nothing appears in the LCD.

Is the power cord plugged in securely?

Check that the power cord is securely plugged into the machine and into the wall outlet. If the machine is plugged into a power strip, make sure the power strip is plugged in and turned on.

Is the main power switch turned on?

Turn on the main power switch.

Is the machine in Sleep mode?

Press [Energy Saver] on the operation panel to cancel the Sleep mode.


 

 
Paper Feeding Problems

Return to Overview


Paper does not feed properly.

Multiple sheets feed together into the machine.

Repeated paper jams occur.

 

Paper does not feed properly.

Is the paper loaded correctly?

Make sure the paper is correctly loaded. (See "Load Paper.")

Does the machine contain too many sheets?

Make sure you load the correct quantity. (See "Paper Requirements.")

 

Multiple sheets feed together into the machine.

Is the paper loaded correctly?

Make sure the paper is correctly loaded. (See "Load Paper.")

Does the machine contain too many sheets?

Make sure you load the correct quantity. (See "Paper Requirements.")

Are different types of paper loaded in the machine?

Load only one type of paper.

Make sure you load paper that meets the requirements for use. (See "Paper Requirements.")

Let the paper run out before refilling the machine. Avoid mixing new stock with paper already loaded.

 

Repeated paper jams occur.

Is the correct type of paper loaded in the machine?

Make sure you load paper that meets the requirements for use. (See "Paper Requirements.")


 

 
Sending Problems

Return to Overview


Document cannot be sent to an e-mail address, I-fax address or file server.

Cannot send a fax.

Memory fills up immediately when you try to send.

Faxes sent from the machine are spotted or dirty.

The documents you sent are too light.

Sending of documents is too slow.

Cannot send using Error Correction Mode (ECM).

Errors occur frequently while sending.

Cannot redial with [Recall].

Entering the fax number is required again after pressing [Start].

Cannot send the documents to multiple recipients.

 

Document cannot be sent to an e-mail address, I-fax address or file server.

Did you just turn on the main power switch?

Wait for a while. After turning on the main power switch, the machine cannot send documents immediately.

Is the e-mail or I-fax address you entered, or the e-mail or file server address registered in the Address Book correct?

Make sure the e-mail address you entered, or the e-mail, or I-fax, or file server address registered in the Address Book is correct.

If you are sending an e-mail orI-faxmessage are the SMTP Server and DNS Server settings correct?

Check the SMTP Server and DNS Server settings.

If you are sending to a file server, are the user and password settings correct?

Check the user and password settings, and send the document again.

If you are sending to a file server, are the shared folder settings correct?

Check the shared folder settings. (See "Configuring a Shared Folder.")

 

Cannot send a fax.

Did you just turn on the main power switch?

Wait for a while. After turning on the main power switch, the machine cannot scan documents immediately.

Is the machine set for the correct telephone line type?

Make sure the machine is set for the correct telephone line type. (See "Set the Machine for Sending Faxes.")

Is your machine in the fax mode?

Press [Fax/Send] repeatedly to select <FAX>, then press [OK] to show the fax standby display.

Is the document loaded correctly?

Make sure the document is correctly loaded. (See "Loading Documents in the ADF.")

Make sure the scanning platform and rear cover are fully closed. (See "Paper Jams.")

Is the one-touch key or coded dial code you entered registered correctly?

Check that the Address Book settings are registered correctly. (See "Storing/Editing Address Book.")

Did you dial the correct number?

Check that you have the correct number.

Is the machine in the Sleep mode?

The machine does not scan documents if it is in the Sleep mode. To take the machine out of the Sleep mode, press [Energy Saver] on the operation panel.

Is the recipient's machine out of paper?

Ask the recipient to make sure paper is loaded in the machine.

Are there other documents being sent from memory?

Allow time for the documents to finish sending.

Has an error occurred during transmission?

Check the LCD for an error message. (See "LCD Messages.")

Print an Activity Report and check for an error. (See "ACTIVITY REPORT.")

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Connect Power Cord/Telephone Cables.")

Is the telephone line working properly?

Make sure there is a dial tone when you press [Hook] or when you lift the handset of any external telephone connected to the machine. If there is no dial tone, contact your local telephone company.

Is the recipient's machine a G3 fax machine?

Make sure the recipient's machine is compatible with your machine.

Is BUSY/NO SIGNAL shown on the ERROR TX REPORT?

The fax number you dialed is busy. Try sending the document later.

The recipient's machine is not working. Ask the recipient to check the machine.

Did the recipient's machine answer within 35 seconds (after all automatic redialing attempts)?

Ask the recipient to check the machine. For an overseas call, add pauses to the registered number. (See "Dialing an Overseas Number (With Pauses).")

Is the Processing/Data indicator lit?

The external phone is busy. Please wait until the external phone becomes free.

Is the machine overheated?

Unplug the machine and let it cool for about 5 minutes. Then plug in the machine and try sending again.

 

Memory fills up immediately when you try to send.

Are you sending with the resolution set to <SUPER FINE> or <ULTRA FINE>?

If you want to keep your document quality, divide the document into some parts and send them separately.

If your document does not contain fine text or photographs, set the resolution to <STANDARD>.

If your document contains fine text or photographs, send it directly rather than using a memory transmission.

Is a document stored in memory, leaving little memory available?

Print, send, or delete any documents stored in memory.

 

Faxes sent from the machine are spotted or dirty.

Is the recipient's machine working properly?

Check the machine by making a copy. If the copy is clear, the problem may be in the recipient's machine. If the copy is spotted or dirty, clean the scanner components. (See "Scanning Area.")

Is the document loaded correctly?

Make sure the document is correctly loaded. (See "Loading Documents in the ADF.")

 

The documents you sent are too light.

Is the density setting changed to be lighter?

Adjust the density for light documents to be darker. (See "Density.")

Are the scanning components of the machine clean?

If the copy is spotted or dirty, clean the scanning components. (See "Scanning Area.")

 

Sending of documents is too slow.

Is the resolution set to <FINE>, <PHOTO>, <SUPER FINE>, or <ULTRA FINE>?

Setting the resolution to <STANDARD> reduces the sending time.

Is Error Correction Mode (ECM) set to <ON>?

Because ECM corrects errors during a transmission, any problems on the line can mean that the transmission will take extra time. Set <ECM TX> to <OFF>. (See "TX/RX SETTINGS.")

 

Cannot send using Error Correction Mode (ECM).

Does the recipient's machine support ECM?

If the recipient's machine does not support ECM, the document is sent in normal mode without error checking.

 

Errors occur frequently while sending.

Are the telephone lines in poor condition, or do you have a bad connection?

Check if there is a device nearby that interferes with signal transmission (e.g., microwave oven).

Lower the transmission speed. (See "SYSTEM SETTINGS.")

 

Cannot redial with [Recall].

Is <REST. REDIAL/CALL> set to <ON>?

When <REST. REDIAL/CALL> or <RESTRICT REDIAL> is set to <ON>, Redialing is not available. (See "Restricting Job Recall (LASER CLASS 830i Only).")

 

Entering the fax number is required again after pressing [Start].

Is <CONFIRM FAX NO.> set to <ON>?

When <CONFIRM FAX NO.> is set to <ON>, you need to enter the fax number again after pressing [Start]. (See "Confirming Entered Fax Numbers.")

 

Cannot send the documents to multiple recipients.

Is <REST. MULTI DEST> set to <ON>?

When <REST. MULTI DEST.> is set to <ON>, you cannot send the documents to multiple recipients. (See "Restricting Broadcasting.")


 

 
Receiving Problems

Return to Overview


The machine does not receive documents (e-mail, or file server).

Cannot receive a fax automatically.

No automatic switching between telephone and fax calls.

Cannot receive a document manually.

Print quality is poor.

Faxes do not print.

Received faxes print blotched or unevenly.

Part of the documents you receive are cut off.

Cannot receive using Error Correction Mode (ECM).

Receiving of documents is too slow.

You cannot get documents from information services.

Errors occur frequently while receiving.

Cannot print received documents on both sides of the paper.

 

The machine does not receive documents (e-mail, or file server).

Are network settings specified?

Documents cannot be received if the appropriate network settings are not specified. Confirm this with your system administrator.

 

Cannot receive a fax automatically.

Is the machine set to receive automatically?

For the machine to receive faxes automatically, the receive mode must be set to <FaxTel>, <FaxOnly>, or <AnsMode>, <DRPD>. If you have set <AnsMode>, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (See "Basic Receiving Method.")

Are documents stored in memory, leaving little or no memory available?

Print, send, or delete any documents stored in memory.

Has an error occurred during reception?

Check the LCD for an error message. (See "LCD Messages.")

Print an Activity Report and check for an error. (See "ACTIVITY REPORT.")

Is paper loaded in the machine?

Make sure the paper is correctly loaded. (See "Load Paper.")

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Connect Power Cord/Telephone Cables.")

 

No automatic switching between telephone and fax calls.

Is the machine set to switch automatically between telephone and fax calls?

For the machine to switch between fax and telephone calls automatically, the receive mode must be set to <FaxTel>, <AnsMode>, or <DRPD>. If you have set <AnsMode>, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (See "Basic Receiving Method.")

Are documents stored in memory, leaving little or no memory available?

Print, send, or delete any documents stored in memory.

Has an error occurred during reception?

Check the LCD for an error message. (See "LCD Messages.")

Print an Activity Report and check for an error. (See "ACTIVITY REPORT.")

Is paper loaded in the machine?

Make sure the paper is correctly loaded. (See "Load Paper.")

Can the sender's machine send the CNG signal, which tells your machine that the incoming call is a fax call?

Some machines cannot send this signal. In such cases, receive the fax manually.

 

Cannot receive a document manually.

Is the machine set to receive manually?

For the machine to receive faxes manually, the receive mode must be set to <Manual>. (See "Basic Receiving Method.")

If you set <MANUAL/AUTO> to <ON>, the machine will receive faxes automatically even when the receive mode is set to <Manual>. (See "TX/RX SETTINGS.")

Did you hang up the external telephone before pressing [Start] or dialing the remote reception ID?

Always press [Start] or dial the remote reception ID before hanging up. Otherwise you will disconnect the call.

Are documents set on the ADF?

After removing the document from the ADF, please attempt manual receiving again. If you press [Start] when documents are set on the ADF, it automatically switches to manual sending.

 

Print quality is poor.

Is the toner low or unevenly distributed?

Redistribute the toner inside the toner cartridge. If the problem persists, replace the toner cartridge. (See "Replacing the Toner Cartridge.")

Is the correct type of paper loaded in the machine?

Make sure you load paper that meets the requirements for use. (See "Paper Requirements.")

Is the sender's machine functioning properly?

Ask the sender to check that the scanning components of the machine are clean.

Is the machine in the toner saver mode?

Set <TONER SAVER MODE> to <OFF>. (See "COMMON SETTINGS.")

 

Faxes do not print.

Have you removed the plastic seal from the toner cartridge?

Make sure you remove the seal from the cartridge. (See "Install Toner Cartridge.")

Is the toner cartridge installed properly?

Make sure the toner cartridge is installed properly. (See "Install Toner Cartridge.")

Is the cartridge out of toner?

Replace the toner cartridge. (See "Replacing the Toner Cartridge.")

Is the correct size of paper loaded in the machine?

Make sure you load paper that meets the requirements for use. (See "Paper Requirements.")

Change <PAPER SETTINGS>. (See "Setting Paper Size and Type.")

 

Received faxes print blotched or unevenly.

Is <ECM RX> set to <ON>?

ECM (Error Correction Mode) should eliminate such problems. (See "TX/RX SETTINGS.") However, if the telephone lines are in poor condition, ask the sender to send faxes again.

Is the sender's machine functioning properly?

Ask the sender to check that the scanning components of the machine are clean.

 

Part of the documents you receive are cut off.

Are the slide guides of the paper cassette set to the size of the paper?

Adjust the guides of the paper cassette to the size of the paper.

Have you specified the correct paper size for the paper cassette?

Specify the correct paper size for the paper cassette.

Is the toner low or unevenly distributed?

Redistribute the toner inside the toner cartridge. If the problem persists, replace the toner cartridge. (See "Replacing the Toner Cartridge.")

 

Cannot receive using Error Correction Mode (ECM).

Does the sender's machine support ECM?

If the sender's machine does not support ECM, the document is received in normal mode without error checking.

 

Receiving of documents is too slow.

Is ECM (Error Correction Mode) set to <ON>?

Because ECM corrects errors during a transmission, any problems on the line can mean that the transmission will take extra time. Set <ECM RX> to <OFF>. (See "TX/RX SETTINGS.")

Is the resolution of the sender's machine set higher?

Contact to the sender and make sure the resolution of the sender's machine has been set properly.

 

You cannot get documents from information services.

Is your machine set to the tone dialing type of the telephone line?

Press [Tone] to set the tone dialing.

Do you receive messages from the information services such as to press [Start] after the beep to receive?

When you hear the beep sound, press [Start].

 

Errors occur frequently while receiving.

Are the telephone lines in poor condition, or do you have a bad connection?

Check if there is a device nearby that interferes with signal reception (e.g., microwave oven).

Lower the reception speed. (See "SYSTEM SETTINGS.")

Is the sender's machine functioning properly?

Ask the sender to check that the machine is functioning properly.

 

Cannot print received documents on both sides of the paper.

Is <TWO-SIDED PRINT>, set to <ON>?

Make sure that <TWO-SIDED PRINT> is set to <ON>. (See "Two-Sided Printing.")


 

 
Copying Problems

Return to Overview


Blank paper comes out from the machine.

Copy is too light or has uneven density.

Copy has vertical white streaks.

Copy is spotted or dirty.

Paper jams occur.

Copy is skewed.

Copy is not clear.

Documents are copied in <CALENDER TYPE> .even if <BOOK TYPE> is selected (or vice versa).

The alarm sounds or <MEMORY FULL> appears in the LCD when making copies.

 

Blank paper comes out from the machine.

Have you removed the plastic seal from the toner cartridge?

Make sure you remove the seal from the cartridge. (See "Install Toner Cartridge.")

Is the toner cartridge installed properly?

Make sure the toner cartridge is installed properly. (See "Install Toner Cartridge.")

Is the cartridge out of toner?

Replace the toner cartridge. (See "Replacing the Toner Cartridge.")

 

Copy is too light or has uneven density.

Is the toner low or unevenly distributed?

Redistribute the toner inside the toner cartridge. If the problem persists, replace the toner cartridge. (See "Replacing the Toner Cartridge.")

 

Copy has vertical white streaks.

Is the toner low or unevenly distributed?

Redistribute the toner inside the toner cartridge. If the problem persists, replace the toner cartridge. (See "Replacing the Toner Cartridge.")

 

Copy is spotted or dirty.

If the copy is dirty, clean the interior of the machine (components), the ADF roller, and the scanning area. (See "Cleaning the Machine.")

 

Paper jams occur.

Make sure the scanning platform and rear cover are fully closed. (See "Paper Jams.")

Is the paper loaded correctly?

Make sure the document is correctly loaded. (See "Load Paper.")

Is the correct type of paper loaded in the machine?

Make sure you load paper that meets the requirements for use. (See "Paper Requirements.")

 

Copy is skewed.

Is the paper loaded correctly?

Make sure the paper is correctly loaded in the machine. (See "Load Paper.")

Make sure the paper delivery slot is free of obstructions.

 

Copy is not clear.

Is the correct type of paper loaded in the machine?

Make sure you load paper that meets the requirements for use. (See "Paper Requirements.")

Are you copying on the wrong side of the paper?

Some papers have a "right" side for copying. If the copy quality is not as clear as you think it should be, try copying on the other side of the paper.

 

Documents are copied in <CALENDER TYPE> .even if <BOOK TYPE> is selected (or vice versa).

Are you copying the landscape oriented documents?

For the landscape oriented documents, the front and back sides of the copy will have the opposite topbottom orientation when <BOOK TYPE> is selected. When <CALENDER TYPE> is selected, the front and back side of the copy will have the same top-bottom orientation. (See "Two-Sided Copying.")

 

The alarm sounds or <MEMORY FULL> appears in the LCD when making copies.

Is the machine's memory full?

Check remaining memory. (See "Checking Remaining Memory.")


 

 
Printing Problems

Return to Overview


Blank paper comes out from the machine.

Printout is too light or has uneven density.

Printout has vertical white streaks.

Printout is spotted or dirty.

Paper jams occur.

Printout is skewed.

Printout is not clear.

Cannot print two-sided documents.

Cannot print documents from a computer.

 

Blank paper comes out from the machine.

Have you removed the plastic seal from the toner cartridge?

Make sure you remove the seal from the cartridge. (See "Install Toner Cartridge.")

Is the toner cartridge installed properly?

Make sure the toner cartridge is installed properly. (See "Install Toner Cartridge.")

Is the cartridge out of toner?

Replace the toner cartridge. (See "Replacing the Toner Cartridge.")

 

Printout is too light or has uneven density.

Is the toner low or unevenly distributed?

Redistribute the toner inside the toner cartridge. If the problem persists, replace the toner cartridge. (See "Replacing the Toner Cartridge.")

 

Printout has vertical white streaks.

Is the toner low or unevenly distributed?

Redistribute the toner inside the toner cartridge. If the problem persists, replace the toner cartridge. (See "Replacing the Toner Cartridge.")

 

Printout is spotted or dirty.

If the copy is spotted or dirty, clean the scanning components and machine's interior (See "Cleaning the Machine.")

 

Paper jams occur.

Make sure the scanning platform and rear cover are fully closed. (See "Paper Jams.")

Is the document loaded correctly?

Make sure the document is correctly loaded. (See "Load Paper.")

Is the correct type of paper loaded in the machine?

Make sure you load paper that meets the requirements for use. (See "Paper Requirements.")

 

Printout is skewed.

Is the paper loaded correctly?

Make sure the paper is correctly loaded in the machine. (See "Load Paper.")

Make sure the Output tray is free of obstructions. (See "Machine Components.")

 

Printout is not clear.

Is the correct type of paper loaded in the machine?

Make sure you load paper that meets the requirements for use. (See "Paper Requirements.")

Are you printing on the wrong side of the paper?

Some papers have a "right" side for printing. If the printout quality is not as clear as you think it should be, try printing on the other side of the paper

 

Cannot print two-sided documents

Is the printer driver settings correctly set for twosided printing?

Make sure that the printer driver is correctly set. (See Online Help.)

 

Cannot print documents from a computer.

Is the printer driver properly installed?

Make sure that the printer driver is properly installed.

Are the printer driver settings (Paper Size, Output Size) correct?

Make sure that the printer driver settings (Paper Size, Output Size) are correct. (See Online Help.)

Is the USB cable properly connected to the machine and the computer?

Make sure that the USB cable is properly connected to the machine and the computer. Try a different USB cable.

Does the USB port you are using properly work?

Restart your computer and the machine. If the computer has other ports, connect the USB cable to others.

Are there any jobs remaining in the print queue?

A print job may be stuck in the print queue when it could not be finished due to an expected interruption. When this happens, follow this procedure to delete any remaining print jobs, and then print the documents again.

For Windows 2000/XP/Server 2003/Vista:

  1. Double-click the icon of the printer you installed.
  2. For Windows Vista: Click [Start] on the Windows task bar → [Control Panel] → [Printer] under [Hardware and Sound].
    For Windows 2000: Click [Start] on the Windows task bar → [Settings] → [Printers].
    For Windows XP Professional/Server 2003: Click [start] on the Windows task bar → [Printers and Faxes].
    For Windows XP Home Edition: Click [start] on the Windows task bar → [Control Panel] → [Printers and Other Hardware] → [Printers and Faxes].
  3. Delete the print job.
  4. For deleting all the print jobs: Click [Printer] → [Cancel All Documents]
    For the specified job: Right-click the specified print job → [Cancel]

For Windows 98/Me:

  1. Click [Start] on the Windows task bar → [Settings] → [Printers] → double-click the icon of the printer you installed.
  2. Delete the print job.
  3. For deleting all the print jobs: Click [Printer] → [Purge Print Documents]
    For the specified job: Right-click the print job you want to delete → [Cancel Printing]

 

 
Telephone Problems

Return to Overview


Cannot dial.

Telephone disconnects while you are talking.

Calls do not connect, or the wrong number is dialed.

 

Cannot dial.

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Connect Power Cord/Telephone Cables.")

Is the power cord plugged in securely?

Check that the power cord is securely plugged into the machine and into the wall outlet. If the machine is plugged into a power strip, make sure the power strip is plugged in and turned on.

Is the main power switch turned on?

Turn on the main power switch.

Is the machine set for the correct telephone line type?

Make sure the machine is set for the correct telephone line type. (See "Set the Machine for Sending Faxes.")

 

Telephone disconnects while you are talking.

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Connect Power Cord/Telephone Cables.")

Is the telephone cable defective?

Use another cord.

 

Calls do not connect, or the wrong number is dialed.

Did you confirm the dial tone before entering the telephone number?

Make sure to confirm the dial tone before entering a telephone number. If you enter the number before the dial tone can be heard, the call may not connect, or the wrong number may be dialed.


 

 
Network Problems

Return to Overview


Unable to print from a TCP/IP network.

The printer port name is not displayed in [Print to the following port(s)].

The machine automatically connects to a destination other than the intended destination via its dial-up access (when a dial-up router is connected to your network).

Detailed information concerning the machine cannot be set or browsed using the Remote UI or utility.

Unable to send data/share files (Windows File Sharing).

 

Unable to print from a TCP/IP network.

Are the machine and cable properly connected?

Check that the machine is connected to the network using the proper cable, then restart the machine. (See "Connect the Machine to a Network (Set the Machine for Network Usage).")

Is the TCP/IP network properly set up?

Make sure the IP addresses are properly set up. If the IP addresses are set using DHCP, BOOTP, or RARP, make sure they are operating.

Is the computer that is printing properly set up?

Make sure the proper printer driver is installed. (See "Installing Software.")

Make sure the correct machine is set as the output destination for the computer that is printing in [Printers and Faxes] or Print Manager.

Is the name of the file being printed too long?

Rename the file with a shorter name. Normally LPR (or the Microsoft TCP/IP Printer, if you are using Windows 2000/XP) sends jobs either under the name of the application software used for printing, or the file name. However, a job name longer than 255 bytes cannot be sent to the machine.

 

The printer port name is not displayed in [Print to the following port(s)].

Are the machine and cable properly connected?

Check that the machine is connected to the network using the proper cable, then restart the machine. (See "Connect the Machine to a Network (Set the Machine for Network Usage).")

Is the computer that is printing properly set up?

Make sure the proper printer driver is installed. (See "Installing Software.")

Make sure the correct machine is set as the output destination for the computer that is printing in [Printers and Faxes] or [Printers].

 

The machine automatically connects to a destination other than the intended destination via its dial-up access (when a dial-up router is connected to your network).

Does the dial-up router send packets via broadcast?

If the dial-up router does not have to send packets via broadcast, change the router settings to ensure that it sends packets via a method other than broadcast. If dial-up router has to send packets via broadcast, check that the settings are correct.

Dose the file or mail server's host name or IP address set on the machine exist on the network?

Check that the file or mail server's host name or IP address set on the machine is correct.

Does the DNS server exist on an external network?

If you attempt to access a device on the network to which the machine is connected, with the DNS server on an external network, set the destination using an IP address, not a host name.

Is the device's information set on the DNS server on the network to which the machine is connected correct?

If information about a device on an external network is set on the DNS server on the network to which the machine is connected, check the settings.

 

Detailed information concerning the machine cannot be set or browsed using the Remote UI or utility.

Are the settings for <SET IP ADD RANGE> correct?

If the settings for [IP Address Range Settings] do not permit the IP address of a computer on which the Remote UI or utility is used, you cannot set the machine setting items or browse information on the machine. Check the settings for <SET IP ADD RANGE>. (See "IP Address Range Settings (IPv4 Settings)" or "IP Address Range Settings (IPv6 Settings).")

Are the settings for <PERMIT RX MAC ADD> correct?

If the MAC address of a computer specified in <PERMIT RX MAC ADD> is not correct, you cannot set the machine setting items or browse information on the machine. Check the settings for <PERMIT RX MAC ADD>. (See "RX MAC Address Settings.")

Is <USE SNMP> or <DEDICATED PORT> is to <OFF>?

Set <USE SNMP> and <DEDICATED PORT> to <ON>. (See "SNMP.")

Does the SNMP community name match?

If you use an SNMP community name different from the one stored in the machine to access the machine from a utility, the utility will not detect the machine. In this case, check the SNMP community name. (See "SNMP.")

 

Unable to send data/share files (Windows File Sharing).

Are File sharing settings for the shared folder correct?

Check the following settings:

  • On the computer you are using, go into Windows Explorer → double-click [Entire Network] → check that the computer you want to share is listed there. You can also check for the computer as follows: On the [Start] menu, point to [Find] → [Computer] → enter the name of the computer you want to share → check that the computer is on the network.
  • If the computer you want to share is listed, doubleclick its icon to see whether the shared name of the folder you want to share is listed.

Is an error message or code displayed on the LCD of the machine?

After confirming the error message, see "LCD Messages." and perform the necessary operations according to the error message displayed.


 

 
Uninstalling Software

If the printer driver or fax driver become unnecessary, follow the procedure below to uninstall them.


Remark
  • Confirm the following before performing the uninstallation
  • That you have the installation software (if you want to re-install the drivers)
  • No applications are running on your computer
  • For uninstallation in Windows 2000/XP/Server 2003/Vista, you must be the user with administrative privileges.

 
 

On the [Start] menu, point to [Programs] (Windows 98/Me/2000/XP/Server 2003) or [All Programs] (Windows Vista) → [Canon Printer Uninstaller] → select the uninstaller for the driver you want to uninstall.

   

In the [Delete Printer] dialog box, select the printer driver you want to delete.

  • If you click [Cleanup], all the files and registry information related to the selected driver are deleted. Click [Delete] to perform a normal uninstallation of the driver.
 
 

Click [Delete].

   

Click [Yes] to confirm the deletion.

 
 

Click [Exit] in the [Delete Printer] dialog box.