*
 
Error Codes

An error code is a four-digit code shown on an ERROR TX REPORT or an ERROR RX REPORT when an error occurs.

For details on reports, see "Summary of Reports and Lists."

See the table below for individual error codes.


#0001

#0003

#0005

#0009

#0012

#0018

#0037

#0703

#0705

#0751

#0752

#0753

#0755

#0801

#0802

#0804

#0806

#0808

#0810

#0812

#0813

#0818

#0819

#0820

#0821

#0827

#0828

#0829

#0839

 

#0001

Description

A document may be jammed.

Action

Remove the jammed document.

 

#0003

Description1

An attempt was made to send a document of 24 7/8" (630 mm) or longer from the ADF.

Action1

Divide the document into smaller parts and send from the platen glass.

Description2

A document takes a long time to send because it contains too much data.

Action2

Reduce the scanning resolution before sending.

Description3

A document takes a long time to receive.

Action3

Contact the other party and ask them to reduce their scanning resolution or divide the document into smaller parts for sending.

 

#0005

Description1

The other fax machine did not respond within 35 seconds.

Action1

Send the document again. Contact the other party and have them check their fax machine. If you are making an overseas call, add a pause to the number.

Description2

The other party may not be using a G3 fax machine.

Action2

Check with the other party and send the document to a G3 fax machine. If the other party does not have a G3 fax machine, try sending your document using a transmission mode the other party's fax machine supports.

 

#0009

Description

The paper has run out or the paper cassette is not set properly.

Action

Load the paper or reset the paper cassette properly.

 

#0012

Description

You could not send because the other party's fax machine is out of paper.

Action

Contact the other party and ask them to load the paper.

 

#0018

Description

There is no reply when you redial. You could not send, because your fax signal was not returned as the other party's line was engaged.

Action

Check that the other party's line is not engaged and try again from the beginning.

 

#0037

Description

The memory is full.

Action

Print, send, or delete any documents stored in memory.

 

#0703

Description

The memory for image data is full when sending documents.

Action1

Wait a few moments, and then try sending again after other send jobs are complete.

Action2

Erase documents stored in memory. If the machine still does not operate normally, turn the main power OFF, and then back ON.

 

#0705

Description

The send operation was interrupted because the size of the image data is larger than that specified in <MAX TX DATA SIZE> in <E-MAIL/I-FAX> in <COMMUNICATIONS> in <SYSTEM SETTINGS>.

Action1

Change the setting for <MAX TX DATA SIZE> in <E-MAIL/I-FAX> in <COMMUNICATIONS> in <SYSTEM SETTINGS>.

Action2

Select a lower resolution.

Action3

Set <DIVIDE INTO PAGES> to <ON> in send settings.

 

#0751

Description1

The server is not functioning. The network is down (the server is unable to connect to the network or was disconnected).

Action1

Check the recipient's address.

Action2

Check that the network is up.

 

#0752

Description1

The SMTP server name or POP server name for e-mail is not correct, or the server is not functioning.

Action1

Check the SMTP server name, domain name, POP server name, and e-mail address in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

Description2

The domain name or e-mail address may not be set.

Action2

Check that the SMTP server is operating properly.

Description3

The network is down.

Action3

Check the network status.

 

#0753

Description

A TCP/IP error occurred while sending an e-mail message. (Socket, Select error, etc.)

Action

Check the network cables and connectors. If the machine still does not operate normally, turn the main power OFF, and then back ON.

 

#0755

Description1

You cannot send jobs because TCP/IP is not functioning correctly.

Action1

Check <TCP/IP SETTINGS> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

Description2

The IP address is not set.

Action2

Check <TCP/IP SETTINGS> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

Description3

When the machine was turned ON, an IP address was not assigned to the machine by the DHCP, RARP, or BOOTP server.

Action3

Check <TCP/IP SETTINGS> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>. Or wait a while, and then try sending again.

 

#0801

Description1

A timeout error occurred while the machine was communicating with the SMTP server to send an e-mail message.

Action1

Check that the SMTP server is functioning normally, or check the network status.

Description2

The SMTP server returned an error while trying to connect. The destination is not correct. An error occurred on the server side during transmission to a file server.

Action2

Check that the SMTP server is functioning normally. Check the network status. Check the destination setting. Check the status and setting of the file server.

 

#0802

Description1

The name of the SMTP server or POP server in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS> is incorrect.

Action1

Check the name of the SMTP server or POP server in <E-MAIL/IFAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

Description2

The DNS server name in <DNS SETTINGS> in <TCP/IP SETTINGS> in <NETWORK SETTINGS> in <SYSTEM SETTINGS> is incorrect.

Action2

Check the DNS server name in <DNS SETTINGS> in <TCP/IP SETTINGS> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

Description3

Connection to the DNS server failed.

Action3

Check that the DNS server is functioning normally.

 

#0804

Description

You have no permission to access the folder.

Action

Change the setting on the server to enable access to the folder.

 

#0806

Description1

An incorrect user name or password was specified for the sending of a file to a file server.

Action1

Change the user name or password.

Description2

An incorrect destination was specified for the sending of an email message.

Action2

Check the e-mail address.

 

#0808

Description1

A timeout error occurred while the machine was communicating with the FTP server.

Action1

Check that the FTP server is functioning normally. Check the network status.

Description2

The FTP server returned an error while trying to connect. The destination is not correct. An error occurred on the server side during transmission.

Action2

Check that the FTP server is functioning normally. Check the network status. Check the destination setting. Check the status and setting of the file server.

 

#0810

Description1

The POP server returned an error during the connection.

Description2

A timeout error occurred on the server while connecting to the POP server.

Action

Check the POP Server name in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>. Confirm that the POP server is functioning normally. Check the network status.

 

#0812

Description

The POP password setting is incorrect.

Action

Check the POP Server password in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

 

#0813

Description

The POP Server name setting is incorrect.

Action

Check the POP Server name in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>.

 

#0818

Description

You have received data that cannot be processed (cannot print the attached file).

Action

Check the settings and ask the sender to resend the data.

 

#0819

Description

You have received data that cannot be processed (MIME information is incorrect).

Action

Check the settings, and then ask the sender to resend the data.

 

#0820

Description

You have received data that cannot be processed (BASE 64 or uuencode is incorrect).

Action

Check the settings, and then ask the sender to resend the data.

 

#0821

Description

You have received data that cannot be processed (TIFF analysis error).

Action

Check the settings, and then ask the sender to resend the data.

 

#0827

Description

You have received data that cannot be processed (contains MIME information that is not supported).

Action

Check the settings, and then ask the sender to resend the data.

 

#0828

Description

You have received HTML data.

Action

Ask the sender to use a file format other than HTML, and then resend the data.

 

#0829

Description

Data containing more pages that the machine can hold in the memory is received.

Action

Print the received documents, and ask the sender to resend the remaining pages.

 

#0839

Description

The user name or password for the SMTP authentication in <SMTP AUTH> is incorrect.

Action

Check the user name and password for <SMTP AUTH> in <AUTH/ENC SETTINGS> in <E-MAIL/I-FAX> in <NETWORK SETTINGS> in <SYSTEM SETTINGS>. (See"SYSTEM SETTINGS.")


 
  • Back To Top