Telephone Problems

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Cannot dial.

Telephone disconnects while you are talking.

Calls do not connect, or the wrong number is dialed.

 

Cannot dial.

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Connect Power Cord/Telephone Cables.")

Is the power cord plugged in securely?

Check that the power cord is securely plugged into the machine and into the wall outlet. If the machine is plugged into a power strip, make sure the power strip is plugged in and turned on.

Is the main power switch turned on?

Turn on the main power switch.

Is the machine set for the correct telephone line type?

Make sure the machine is set for the correct telephone line type. (See "Set the Machine for Sending Faxes.")

 

Telephone disconnects while you are talking.

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Connect Power Cord/Telephone Cables.")

Is the telephone cable defective?

Use another cord.

 

Calls do not connect, or the wrong number is dialed.

Did you confirm the dial tone before entering the telephone number?

Make sure to confirm the dial tone before entering a telephone number. If you enter the number before the dial tone can be heard, the call may not connect, or the wrong number may be dialed.