Sending Problems

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Document cannot be sent to an e-mail address, I-fax address or file server.

Cannot send a fax.

Memory fills up immediately when you try to send.

Faxes sent from the machine are spotted or dirty.

The documents you sent are too light.

Sending of documents is too slow.

Cannot send using Error Correction Mode (ECM).

Errors occur frequently while sending.

Cannot redial with [Recall].

Entering the fax number is required again after pressing [Start].

Cannot send the documents to multiple recipients.

 

Document cannot be sent to an e-mail address, I-fax address or file server.

Did you just turn on the main power switch?

Wait for a while. After turning on the main power switch, the machine cannot send documents immediately.

Is the e-mail or I-fax address you entered, or the e-mail or file server address registered in the Address Book correct?

Make sure the e-mail address you entered, or the e-mail, or I-fax, or file server address registered in the Address Book is correct.

If you are sending an e-mail orI-faxmessage are the SMTP Server and DNS Server settings correct?

Check the SMTP Server and DNS Server settings.

If you are sending to a file server, are the user and password settings correct?

Check the user and password settings, and send the document again.

If you are sending to a file server, are the shared folder settings correct?

Check the shared folder settings. (See "Configuring a Shared Folder.")

 

Cannot send a fax.

Did you just turn on the main power switch?

Wait for a while. After turning on the main power switch, the machine cannot scan documents immediately.

Is the machine set for the correct telephone line type?

Make sure the machine is set for the correct telephone line type. (See "Set the Machine for Sending Faxes.")

Is your machine in the fax mode?

Press [Fax/Send] repeatedly to select <FAX>, then press [OK] to show the fax standby display.

Is the document loaded correctly?

Make sure the document is correctly loaded. (See "Loading Documents in the ADF.")

Make sure the scanning platform and rear cover are fully closed. (See "Paper Jams.")

Is the one-touch key or coded dial code you entered registered correctly?

Check that the Address Book settings are registered correctly. (See "Storing/Editing Address Book.")

Did you dial the correct number?

Check that you have the correct number.

Is the machine in the Sleep mode?

The machine does not scan documents if it is in the Sleep mode. To take the machine out of the Sleep mode, press [Energy Saver] on the operation panel.

Is the recipient's machine out of paper?

Ask the recipient to make sure paper is loaded in the machine.

Are there other documents being sent from memory?

Allow time for the documents to finish sending.

Has an error occurred during transmission?

Check the LCD for an error message. (See "LCD Messages.")

Print an Activity Report and check for an error. (See "ACTIVITY REPORT.")

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Connect Power Cord/Telephone Cables.")

Is the telephone line working properly?

Make sure there is a dial tone when you press [Hook] or when you lift the handset of any external telephone connected to the machine. If there is no dial tone, contact your local telephone company.

Is the recipient's machine a G3 fax machine?

Make sure the recipient's machine is compatible with your machine.

Is BUSY/NO SIGNAL shown on the ERROR TX REPORT?

The fax number you dialed is busy. Try sending the document later.

The recipient's machine is not working. Ask the recipient to check the machine.

Did the recipient's machine answer within 35 seconds (after all automatic redialing attempts)?

Ask the recipient to check the machine. For an overseas call, add pauses to the registered number. (See "Dialing an Overseas Number (With Pauses).")

Is the Processing/Data indicator lit?

The external phone is busy. Please wait until the external phone becomes free.

Is the machine overheated?

Unplug the machine and let it cool for about 5 minutes. Then plug in the machine and try sending again.

 

Memory fills up immediately when you try to send.

Are you sending with the resolution set to <SUPER FINE> or <ULTRA FINE>?

If you want to keep your document quality, divide the document into some parts and send them separately.

If your document does not contain fine text or photographs, set the resolution to <STANDARD>.

If your document contains fine text or photographs, send it directly rather than using a memory transmission.

Is a document stored in memory, leaving little memory available?

Print, send, or delete any documents stored in memory.

 

Faxes sent from the machine are spotted or dirty.

Is the recipient's machine working properly?

Check the machine by making a copy. If the copy is clear, the problem may be in the recipient's machine. If the copy is spotted or dirty, clean the scanner components. (See "Scanning Area.")

Is the document loaded correctly?

Make sure the document is correctly loaded. (See "Loading Documents in the ADF.")

 

The documents you sent are too light.

Is the density setting changed to be lighter?

Adjust the density for light documents to be darker. (See "Density.")

Are the scanning components of the machine clean?

If the copy is spotted or dirty, clean the scanning components. (See "Scanning Area.")

 

Sending of documents is too slow.

Is the resolution set to <FINE>, <PHOTO>, <SUPER FINE>, or <ULTRA FINE>?

Setting the resolution to <STANDARD> reduces the sending time.

Is Error Correction Mode (ECM) set to <ON>?

Because ECM corrects errors during a transmission, any problems on the line can mean that the transmission will take extra time. Set <ECM TX> to <OFF>. (See "TX/RX SETTINGS.")

 

Cannot send using Error Correction Mode (ECM).

Does the recipient's machine support ECM?

If the recipient's machine does not support ECM, the document is sent in normal mode without error checking.

 

Errors occur frequently while sending.

Are the telephone lines in poor condition, or do you have a bad connection?

Check if there is a device nearby that interferes with signal transmission (e.g., microwave oven).

Lower the transmission speed. (See "SYSTEM SETTINGS.")

 

Cannot redial with [Recall].

Is <REST. REDIAL/CALL> set to <ON>?

When <REST. REDIAL/CALL> or <RESTRICT REDIAL> is set to <ON>, Redialing is not available. (See "Restricting Job Recall (LASER CLASS 830i Only).")

 

Entering the fax number is required again after pressing [Start].

Is <CONFIRM FAX NO.> set to <ON>?

When <CONFIRM FAX NO.> is set to <ON>, you need to enter the fax number again after pressing [Start]. (See "Confirming Entered Fax Numbers.")

 

Cannot send the documents to multiple recipients.

Is <REST. MULTI DEST> set to <ON>?

When <REST. MULTI DEST.> is set to <ON>, you cannot send the documents to multiple recipients. (See "Restricting Broadcasting.")