Troubleshooting |
Troubleshooting Instructions |
Error Codes |
An error code is a four-digit code shown on an ERROR TX REPORT or an ERROR RX REPORT when an error occurs. For details on reports, see "Summary of Reports and Lists." See the table below for individual error codes. |
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If a Power Failure Occurs |
If power is suddenly lost due to an outage or accidental unplugging, a built-in battery retains the user data settings and the speed dialing settings. Any sent or received documents stored in memory are backed up for about 3 hours. During a power cut, functions are limited as follows:
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If You Cannot Solve a Problem |
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If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M. to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday. On-line support for 24 hours is also available at the website. |
Canon Canada Inc., offers a full range of customer technical support options*:
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Please have the following information ready when you contact Canon:
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Clearing Jams |
This section describes how to remove jammed paper. When error messages appear on the LCD display, see "LCD Messages." For other troubles, see "Troubleshooting." When <CHECK DOCUMENT>, <FEEDER PAPER JAM/CHECK THE FEEDER> or, <DOCUMENT TOO LONG>, or <PAPER JAM> appears on the LCD display, remove jammed paper from the machine first, then from the paper cassette or multi-purpose tray if necessary. Check the following if you experience repeated paper jams:
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Document Jams |
Paper Jams |
Document Jams |
When <CHECK DOCUMENT>, <FEEDER PAPER JAM/CHECK THE FEEDER>, or <DOCUMENT TOO LONG> appears on the LCD display, remove a jammed document from the ADF or the document delivery slot. |
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Paper Jams |
When <PAPER JAM> appears on the LCD display, remove jammed paper from inside the machine first, then from the paper cassette if necessary. Check the following if you experience repeated paper jams:
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If <LOAD CORRECT PAPER> is displayed |
When <LOAD CORRECT PAPER> appears on the LCD display, the size of the paper in the paper cassette or multipurpose tray is different from that of the paper specified in <CASSETTE> or <MP TRAY> of the <PAPER SETTINGS> menu. You need to load the correct size paper or change the paper size in <CASSETTE> or <MP TRAY> of the <PAPER SETTINGS> menu. |
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Re-Loading the Paper |
Changing the Paper Size Setting |
Re-Loading the Paper |
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Printing resumes when you return the paper cassette to the machine. |
Changing the Paper Size Setting |
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For a fax job, go to step 7. For a copy job, or report print or list print job, go to step 8. |
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It is not necessary to pull the paper cassette out as far as it goes. The machine re-starts printing. |
LCD Messages |
LCD Messages <A to E> |
LCD Messages <F to J> |
LCD Messages <K to O> |
LCD Messages <P to Z > |
LCD Messages <A to E> |
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Troubleshooting |
General Problems |
Paper Feeding Problems |
Sending/Receiving Problems |
Copying Problems |
Printing Problems |
Telephone Problems |
Network Problems |
Uninstalling Software |
If the printer driver or fax driver become unnecessary, follow the procedure below to uninstall them. |
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On the [Start] menu, point to [Programs] (Windows 98/Me/2000/XP/Server 2003) or [All Programs] (Windows Vista) → [Canon Printer Uninstaller] → select the uninstaller for the driver you want to uninstall. |
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In the [Delete Printer] dialog box, select the printer driver you want to delete.
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Click [Delete]. |
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Click [Yes] to confirm the deletion. |
Click [Exit] in the [Delete Printer] dialog box. |
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