Remove the document and place it on the platen glass or in the ADF correctly. (See "Placing Originals.")
Is your computer working properly?
Restart your computer.
Have you specified the document source correctly?
Choose between placing the document on the platen glass or in the ADF.
Is the image size too large?
On the Color Network ScanGear [Options] sheet, select [High] for [Compression Ratio].
Computer has hung up or frozen.
Is enough memory loaded in your computer?
Quit other opened applications and try again.
Is enough space available in the hard disk?
Check that the hard disk has enough available space, in particular when scanning large documents at a high resolution. For example, a LTR-size document scanned at 600 dpi, full color requires a minimum of 300 MB of disk space.
When an error occurred during scanning an image in Photoshop.
Change the allocated memory in Photoshop. From the [Edit] menu, select [Preferences] → click [Memory & Image Cache]. Change the [Memory Usage] in a range of approximately 50% to 60%.
Is Color Network ScanGear installed properly?
Remove Color Network ScanGear, then reinstall it. (See "Set Up Computers and Software," in the Starter Guide.)
Scanned images look dirty.
Are the scanning components of the machine clean?
Clean the platen glass, cover and the ADF scanning area.
Is the image size too small?
Some applications do not display an image properly at small sizes. Try displaying the image at 100% magnification.
Is the monitor's display color set below 16 bits?
In [Display Properties], set the display colors to 16-bit color, 24-bit color or higher.
Scanned image is displayed at a larger (smaller) size on the computer screen.
Is the resolution setting correct?
Do one of the following:
Enlarge or reduce the image display in the application. If you open the image in Paint or Imaging, it may display at a large size and you will not be able to reduce it.
Change the resolution and scan again. The image will be large if the resolution is high. It will be small if the resolution is low.
Background colors on the originals are scanned and appear on the scanned image.
Is the Remove Background setting selected?
1. On the Color Network ScanGear [Main] sheet, select [Manual] for [Density Adjustment] and then [Remove Background] for [Image Qlty Adjstmnt].
2. Click [Fine Adjustment] to display the [Adjustments for Background Removal] and adjust the background density by moving the slider for each color.
Dark borders and frame lines that appear around the original have been scanned.
Is the Original Frame Erase mode enabled?
Perform the following steps:
Right-click in the Preview Area and select [Original Frame Erase] → [On].
Scanning takes too long.
Is Windows firewall enabled?
Computers running Windows Vista/7 or Windows XP with Service Pack 2 may block access from the machine if Windows Firewall settings are incorrect. As a result, scanning may take a long time. If this happens, change the firewall settings. (See "If Scanning Takes Too Long (Changing the Firewall Settings).")